Customer Service Associate / Seasonal Resume Example
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CUSTOMER SERVICE ASSOCIATE / SEASONAL
Professional Summary
Customer service/warehouse Associate with 3 1/2 of years experience dedicated to providing highest quality service and making customers feel welcomed , Committed to furthering company goals.
eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Whatever task im assigned while on the job. Always Motivated to learn & Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements, outgoing personality guaranteed to set the mood when present, very understanding and easy to approach great working both independently & with a team. Easily motivated and very dedicated.
Skills
- Training development aptitude
- Complaint resolution
- Order fulfillment
- Stock management
- Shipping procedures understanding
- Self-direction
- Lifting and Sorting
- Wrapping and Boxing
- Inventory Control
- Repair
- Cleaning
- Warehouse Environment Safety
- Sorting
- Route deliveries
- Warehouse Logistics
- Loading and unloading
- Pallet Jack Operations
- Chemical Handling
- Disinfection Practices
- Laundry
- Work orders
- Organization
- Multitasking ability
- Efficient multitasking
- Team management
- Process improvement
- Relationship development
- Stocking and replenishing
- Warehousing functions
- Retail store support
- Receiving support
- Customer service
- Order Picking and Processing
- Materials Handling and Transport
- Shipping and Receiving
- Unloading Cargo
- Inventory Maintenance
- Packaging
- Box Lifting
- Operations Support
- Labeling and boxing
- Assembly and production
- Safety and compliance
- Warehouse operations
- Crew Management
- Sanitation Practices
- Chemical cleaners
- Problem resolution
- Communications
- Multitasking strength
- Outstanding multitasking abilities
- Team Bonding
- Business operations
Education
Pleasure Ridge ParkCity06/2019Diploma : N/a
Work History
Bass Pro Shops- Customer Service Associate / Seasonal
Nixa , MO02/2020 - 08/2020
Nixa , MO02/2020 - 08/2020
- Hearing out customers complaints & finding solutions
- Constant location change for materials
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Greeted customers entering store and promoted sales or special programs.
- Worked with other customer support teams to develop consistent and equal high-quality levels of support.
- Maintained clean sales floor and straightened and faced merchandise.
- Supported branding strategy by ensuring product displays aligned with corporate standards.
Radial- Stocking Associate
City , STATE03/2019 - 04/2020
City , STATE03/2019 - 04/2020
- Steel toes & warm work environments
- Over time required
- Constantly on feet for more then 10+ hours
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Selected by general and warehouse managers to tackle special projects, expediting stock implementation during shortages.
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
- Assisted in development of trainees, providing instruction and support to optimize readiness.
- Worked with vendors for speedy procurement of services and equipment.
- Transcribed data and organized spreadsheets to record pledges, phone calls and canvassing.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Checked packages and merchandise for damage and quickly notified vendors to request replacements.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Performed inventory control, such as counting and stocking merchandise.
- Wrapped pallets in shrink wrap prior to loading.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Verified timely completion of all tally sheets, slot changes, shuttle transfers and warehouse paperwork.
- Recorded information, shortages and discrepancies to keep records current and accurate.
Ups- Unloading/loading
City , STATE02/2018 - 12/2018
City , STATE02/2018 - 12/2018
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Wrapped pallets in shrink wrap prior to loading.
- Shipped material and performed boxing, packing, labeling and preparation of any related documents.
- Handled daily customer service aspects, including maintaining positive and ongoing relationships with external customers and freight partners.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Compared received packages against shipping documents.
- Worked safely around moving machinery.
- Checked packages and merchandise for damage and quickly notified vendors to request replacements.
- Moved and lifted heavy loads of merchandise using Conveyor belt equipment.
- Consistently lifted materials weighing as much as 75+ pounds.
- Completed tons of customer orders each day in warehouse setting.
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Resume Overview
School Attended
- Pleasure Ridge Park
Job Titles Held:
- Customer Service Associate / Seasonal
- Stocking Associate
- Unloading/loading
Degrees
- Diploma : N/a
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