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Customer Service Associate/ Sales Representative/ Property Manager Resume Example

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CUSTOMER SERVICE ASSOCIATE/ SALES REPRESENTATIVE/ PROPERTY MANAGER
Summary

Reliable, enthusiastic and motivated manager with excellent customer service, sales, food service, retail and management experience. Hardworking, passionate and efficient with a total of 9 years of experience in a variety of different job fields. I am able to learn new tasks quickly and efficiently. Capable of growing and maintaining key customer/ client relationships. I excel in representing an establishment with a friendly and professional demeanor at all times. I am looking for a challenging and rewarding position in an environment where my experience, skills and expertise are valued and can benefit the company and or corporation.

Skills
  • Cash handling accuracy
  • Relationship selling
  • Merchandising knowledge
  • Dispute mediation
  • Retail loss prevention
  • Written and oral communication skills
  • Team player mentality
  • Superb time management
  • Market research and analysis
  • Product Sales
  • Reliable and punctual
  • Customer service
  • All software competency
  • Documentation and recordkeeping
  • Sales expertise
  • Inventory management
  • Sales monitoring
  • Retail operations management
  • Orientating and training
  • Project management abilities
  • Marketing tactics
  • Business development understanding
  • System implementation
  • Courteous demeanor
  • Problem-solving abilities
  • Schedule mastery
  • In-store support
  • Inbound and outbound calling
  • Shipping and receiving understanding
  • Organizational strengths
  • Senior leadership support
  • Active listening
  • Data evaluation
  • Store maintenance
  • Technologically savvy
  • Call center experience
  • Office equipment proficiency
  • Clerical support
Experience
Customer Service Associate/ Sales Representative/ Property ManagerPUBLIC STORAGE | Middlesex County / Monmouth County, New Jerey | July 2018 - Current
  • Talking to customers.
  • Calling customers, setting up appointments and reservations.
  • Talking to customers daily to make sure they are satisfied with our customer service, have no issues, address concerns and gauge satisfaction.
  • Assessing customer needs and issues.
  • Knowing all sales scripts.
  • Knowing how to sell merchandise and insurance.
  • Making sure customers know we care.
  • Knowing job standards and fulfilling duties as a sales representative.
  • Closing sales.
  • Making sure to close every rental with a sale.
  • Providing information about pricing on merchandise and storage units.
  • Cash handling, daily bank deposits and bank runs.
  • Filling out deposits, processing checks, money orders and payments.
  • Offering advice and assistance to customers, resolving customer issues such as rent increases, late payments and fees.
  • Managing rent decreases, fee removals, billing disputes and credit requests for customers.
  • Daily lock checks of the property and hourly property walks for security.
  • Cleaning and maintaining property and storage units.
  • Making sure property is functioning to corporate standards.
  • Resolving maintenance issues on property by putting in work requests/ orders for operational, maintenance issues and damage to property, buildings , office and storage units.
  • Recommending items to customers based on what they are storing to make sure their belongings while in storage are protected.
  • Showing positive attitude.
  • Explaining breakdown of pricing and having knowledge on rent tax on units.
  • Being able to recommend units to make sure they get the right size for the best price based on what customers are storing.
  • Keeping customers happy and satisfied with their time at the location they are storing at.
  • Promote company's products and services.
  • Create professional relationships with customers and employees.
  • Handling financing and perform other mathematical calculations.
  • Achieved high customer satisfaction scores by de-escalating complaints quickly.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Contributed to business growth.
  • Prepared, completed and processed customers accounts, forms and database changes.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Documented conversations with customers to track requests, problems and solutions.
  • Reduced process lags and effectively trained team members on best practices and protocol.
Food Service Associate/ Retail AssociateWAWA | MARLBORO, NJ | June 2016 - February 2018
  • Refill and rotate items on shelves to maintain well-stocked inventory.
  • Guided customers through menus while demonstrating through my knowledge of the food, beverages and ingredients.
  • Supervised, trained and developed team members in accordance with company policies and procedures.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Weighed and labeled products.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Inventoried and restocked items throughout the day.
  • Stocked and maintained cleanliness of stations.
  • Scanned products for expired stock and discarded outdated or spoiled items.
  • Maintain proper food temperature for meat and other food products.
  • Sandwich making, and upheld proper food preparation.
  • Assisted manager and employees with duties that needed assistance.
  • Worked positively and maintained friendly relationships with customers to provide a friendly environment for customers.
  • Identified assignments to provide associates with developmental opportunities.
  • Developed and maintained creative store layout and product merchandising.
  • Delegated daily tasks to team members to optimize team productivity.
  • Handled products and equipment in accordance with safety and sanitation guidelines.
  • Offered product samples, answered questions and suggested products.
  • Maintained facility compliance with health codes, sanitation requirements and license regulations while streamlining productivity initiatives to comply with protocols.
  • Checked out customers and bagged items quickly.
  • Maintained knowledge of current product locations.
  • Executed cash transactions quickly and accurately.
  • Greeted all customers.
  • Answered phones politely and promptly.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
Assistant Manager7-ELEVEN INC | FREEHOLD, NJ | March 2015 - May 2016
  • Resolve customer complaints regarding sales and service.
  • Plan and direct staffing, training, and performance evaluations to develop and control sales.
  • Determine price and discount rates.
  • Review operational records and reports to project sales and determine profitability.
  • Monitor customer preferences to determine focus of sales efforts.
  • Confer with potential customers regarding merchandise needs and advise customers on types of merchandise to purchase.
  • Overseeing store and employees.
  • Reviewing sales and merchandise.
  • Recording and monitoring inventory.
  • Ordering merchandise.
  • Reviewing and handling paperwork such as store invoices.
  • Monitoring store and cleanliness.
  • Shift supervision.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Supported sales management to optimize business development.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends.
Education and Training
Some College (No Degree)Brookdale Community College | Lincroft, NJ
  • Major in Pyschology
  • Minor in Business
  • Educational Opportunity Fund member
  • 3.6 GPA
  • Was enrolled and went to college for a total of 2 years
Vocational School Graduate: NursingMonmouth County Vocational School | | Neptune City, NJ | June 2014
  • Certified CNA (Certified Nursing Assistant)
  • Certified Medical Administrative Assistant
  • Phlebotomy Technician Certified
  • Certified PCA (Patient Care Assistant)
  • EKG/ECG Certified
  • Certified Home Health Aid
  • 3.8 GPA
  • Completed coursework in math, science and finance
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Resume Overview

Companies Worked For:

  • PUBLIC STORAGE
  • WAWA
  • 7-ELEVEN INC

School Attended

  • Brookdale Community College
  • Monmouth County Vocational School

Job Titles Held:

  • Customer Service Associate/ Sales Representative/ Property Manager
  • Food Service Associate/ Retail Associate
  • Assistant Manager

Degrees

  • Some College (No Degree)
    Vocational School Graduate : Nursing

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