To obtain a position in an organization that will benefit from my initiative, capabilities, and contribution in an Office setting while focusing on Customer based relations and solutions.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning.
Assist with patient intake, used switchboard to direct calls, managed tonew hire packets as well as photocopy I.D and social security card of new hire, File employee trainings, certificates and other important documents. Make diligence calls to remind patients of appointments Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Served as central point of contact for all outside vendors needing to gain access to the building. Planned meetings and prepared conference rooms.Organized files, developed spreadsheets, faxed reports and scanned documents. Managed incoming and outgoing mail/emails/checks and kept a daily deposits ledger.
Meet and greet clientele, −Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues. Make and replace sign in sheets daily and ensure clients sign in/out daily. Help clients use office supplies like Copy Machine, Stamp Machine, and Fax. File important documents . Make diligence calls to prospective clients using the referral list. Use Microsoft Word to create labels for expired clients.Maintained and reserved the executive conference room calendar.Designed electronic file systems and maintained electronic and paper files. −
−Answered high volume phone line using switchboard, Used Microsoft Word to create a Mail Merge document for clients that have upcoming appointments and missed appointments. Also was responsible for sending over 100 letters daily. Used scheduler in NCESC database to make or reschedule appointments. Made copies of important documents for employees and clients. Helped clients open/file new claims. Assisted clients in Network Center with; creating resumes, filling out applications, any assistance needed.
Receive inbound calls in a High volume Call Center using mandatory scripting −also, listened attentively to customers needs and concerns and demonstrated empathy −and clarified customer requirements; probe for and confirm understanding of requirements or problem. Prepared and completed accurate updated customer file, and accepted Credit Card payments using Software Systems. Addressed customer service inquiries in a timely and accurate fashion.Formulated and enforced Service Center policies, procedures and quality assurance measures.
Knowledge and expertise in general office duties, File, Schedule Appointments, used switchboard to direct calls, handle large amounts of cash in busy setting, Retail Sales, Assisting with administrative duties, , Microsoft Office Suites Proficient, taking credit and cash payments, Scripting, Data Entry, Mail Merge
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