Motivated customer service and sales professional. Remarkable ability to lead new employees and maximize team performance. Worker who is an excellent listener and communicator. Works hard to make each client's experience a positive one.Reliable and friendly and quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying experience.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Created new processes and systems for increasing customer service satisfaction.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Achieved high sales percentage with consultative, value-focused customer service approach.
Cross-trained and provided back-up for other customer service representatives when needed.
Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Trained and mentored new cashiers.
Monitored exits for security issues.
Managed cashier shifts and breaks.
Built and maintained productive relationships with employees.
Counted and balanced cashier drawers.
Worked in competitive team environment to exceed revenue quotas.
Promoted and sold salon services and products.
Educated guests on proper hair care.
Set up workstation and treatment room with necessary products, equipment and supplies.
Promptly fielded all incoming phone calls and scheduled appointments.
Operated cash register to receive payments from customers.
Created repeat business by developing long-term relationships with regular customers.
Completed manual and computerized scheduling, bookkeeping and inventory management procedures.
Accepted payment from customers and made change as necessary.
Apportioned and served food to facility residents, employees, or patrons.
Cleaned and prepared various foods for cooking or serving
Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items.
Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers
Planned and prepared food for parties, holiday meals, luncheons, special functions, and other social events
Communicated with customers regarding orders, comments, and complaints
Cooked the exact number of items ordered by each customer, working on several different orders simultaneously
Directed the operation and organization of kitchens and all food-related activities, including the presentation and serving of food
Processed all sales transactions accurately and in a timely fashion.
Informed customers about all product lines and services offered by the company.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Communicated information to customers about product quality, value and style.
Assessed customer needs and responded to questions.
Cleaned and straightened work area.
Worked with customer service to resolve issues.
Emphasis in Hair
Coursework in Healthcare
Ranked 3 in class
Student government representative
Professional and friendly
Careful and active listener
Excellent interpersonal skills
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