customer service associate lumber department resume example with 7+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Demonstrating the ability to complete tasks accurately despite interruptions and competing demands. Accountable Retail Associate demonstrating a high level of ownership and initiative. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process. Supervisor adept at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hardworking leader with a history of streamlining operations and increasing efficiency.

  • Sales techniques
  • Customer service
  • Stocking and replenishing
  • Key holder experience
  • Warehousing functions
  • Receiving support
  • Safety awareness
  • Certified forklift operator
  • Adaptive team player
  • Goal-oriented
  • Process improvement
Bowie High School Bowie, MD, Expected in 05/2012 High School Diploma : - GPA :
  • Certified Protection Officer (CPO)
Work History
Martin Memorial Health Systems, Inc. - Customer Service Associate, Lumber Department
Stuart, FL, 03/2016 - Current
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Supported senior management in executive decision-making by drafting informative reports.
  • Informed customers about special promotions and provided detailed information for various products.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
  • Supported branding strategy by ensuring product displays aligned with corporate standards.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Kept detailed records of inventories and merchandise inventory transactions.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.
  • Double-checked cargo inventories and documentation for accuracy.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
Immediate Response Technologies Inc. - Assembly Line Worker/Shift Supervisor
City, STATE, 10/2013 - 02/2015
  • Followed outlined specifications to implement effective assembly plans.
  • Sampled and tested final products to check conformance with production tolerances.
  • Prevented equipment jams or wasted materials by setting and verifying accurate parts clearances.
  • Compared parts to stock lists and material parameters to check compliance and identify non-conforming parts.
  • Removed rough spots to enhance parts alignment and improve finishes.
  • Worked closely with others in team-oriented settings to maintain line productivity.
  • Calibrated [Type] and [Type] equipment on [Timeframe] basis to maintain optimal performance.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Worked with team members to improve performance and implement training updates.
  • Applied security, safety and loss prevention strategies during shifts.
  • Helped management meet standards of service and quality in daily operations.
Safeway Grocery Store - Cashier
City, STATE, 10/2011 - 03/2013
  • Operated cash register for cash, check and credit card transactions with [Number]% accuracy.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Monitored safety and security concerns and reported to leadership for resolution.
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Maintained clean and orderly checkout areas by completing general duties, including mopping floors, emptying trash cans and [Action].
  • Assisted customers with large purchases by carrying items to vehicles.

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Resume Overview

School Attended

  • Bowie High School

Job Titles Held:

  • Customer Service Associate, Lumber Department
  • Assembly Line Worker/Shift Supervisor
  • Cashier


  • High School Diploma

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