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Customer Service Associate, Lube Tech, Unloaded Resume Example

Resume Score: 80%

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CUSTOMER SERVICE ASSOCIATE, LUBE TECH, UNLOADED
Professional Summary

Hardworking Lube Technician with impressive vehicle maintenance knowledge and strong work ethic. Trained and mentored multiple new employees. High-level mechanical, organizational and communications skills enabled achievement of desired results in fast-paced environment. Systematic security skilled in executing work orders, verifying shipments and physically loading and unloading items weighing over 60+ pounds. Detail-oriented and efficient with 5+ years of experience in logistics, shipping and receiving and general warehouse operations. Certified . Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations. Seasoned Customer Associate with 5+ of years experience dedicated to providing highest quality service and making customers feel welcome and valued. Committed to exceeding sales expectations and furthering company goals. Reliable job with reputation for efficiency and accuracy when handling high volumes of technical, highly-specialized work. Organized and proficient in using wide range of automotive tools safely and efficiently. Well-versed on varying types of oil and lubricant and specific applications.

Accomplishments
  • Documented and resolved Issue which led to Results.
Skills
  • Inbound and Outbound Calling
  • Scheduling
  • Cleaning
  • Product Knowledge
  • Sales
  • Cash Handling
  • Store Merchandising
  • Visual Displays
Work History
Customer Service Associate, Lube Tech, Unloaded , 11/2015 to 04/2020
Walmart – Las Vegas, NV
  • Provided basic technical support for clients on wide range of Goods company products.
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Managed customer relations and customer service through daily communication and interaction.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
  • Trained in loss prevention, visual merchandising and general sales skills.
  • Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
  • Boosted sales revenue by skillfully promoting diverse tire options.
  • Executed multiple projects efficiently, including cleaning
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Decreased downtime by training employees on company products and sales strategy.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Kept shop areas neat, clean and free of safety hazards.
  • Greeted customers and answered questions about oil changes and other services.
  • Processed purchases and handled payment transactions using POS system.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Educated customers on promotions to enhance sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
Security Guard, 01/2016 to 01/2018
Securitas – Las Vegas, NV
  • Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
  • Permitted entry with escort for approved persons into secure locations.
  • Maintained and submitted logs and reports of nightly activities and followed-up on irregularities to discourage repeat occurrences.
Helper, 11/2015 to 01/2016
UPS – Naples, FL
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Loaded trucks each morning and unloaded upon arrival at job site.
  • Paid close attention to all instructions from Drivers and carefully studied them, successfully establishing skills in delivering and customer Service.
  • Assisted driver with product or package deliveries to residential and commercial locations.
  • Used proper safety techniques and gear such as lifting straps to move items off truck.
Education
High School Diploma: 05/2014
Golden Gate High School - Naples, FL
Certifications
  • Salesforce
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Walmart
  • Securitas
  • UPS

School Attended

  • Golden Gate High School

Job Titles Held:

  • Customer Service Associate, Lube Tech, Unloaded
  • Security Guard
  • Helper

Degrees

  • High School Diploma : 05/2014

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