Always looking for a way to expand my knowledge and skills with customer and guest experiences. Over 12 years of experience providing customer support and sales in a busy retail environment
Enthusiastic and dynamic Lobby Ambassador with 12 year's experience in assisting guest / customers at various events and providing them with quality services.
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Microsoft Word, Excel, Power Point and Outlook Express.
*Microsoft Windows XP
Computed Data Reports
* Provide excellent guest service on a daily basis.
* Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
* Prevented store losses using awareness, attention to detail and integrity.
* Created new processes and systems for increasing customer service satisfaction.
*Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
*Cross-trained and provided back-up for other customer service representatives when needed.
*Computed accurate sales prices for purchase transactions.
*Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
*Expressed appreciation and invited customers to return to the store.
*Worked under strict deadlines and responded to service requests and emergency call-outs.
*Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
*Assisted customers with store and product complaints.
*Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
*Regularly sought opportunities to up sell and add on additional merchandise.
*Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Budget, Customer Service, Human Resources, Inventory control, Excel, Outlook Express, Power Point, Microsoft Windows XP, Microsoft Word, Problem solver, Team player, Telephone etiquette, Time management, Workflow, Careful and active listener, Professional and friendly, Multi-tasking
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