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Customer Service Associate II Resume Example

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CUSTOMER SERVICE ASSOCIATE II
Summary

Experienced construction Foreman with highly developed project management skills and a drive for success. Motivated Facility Tech with 3+ years experience providing strong customer service and solving problems. Quick learner with the desire to grow skills. Dependable and hard-working labor with more than 3 years in the construction industry. 

Thrives in a fast-paced environment and works to complete projects quickly and efficiently. Physically fit Laborer effective at completing difficult projects and tasks on schedule. 

Consistently follows through with all orders and instructions. Works well in a team setting. Resourceful Forklift Driver enthusiastic about working in team-based settings to accomplish challenging objectives. 2+ years of equipment operation experience.

Forklift Operator focused on safety and quality service in shipping and receiving and forklift operation. Dedicated to upholding the highest standards of professionalism on the job. Current HAACP certification.

Skills
  • Team player mentality
  • Excellent communication skills
  • Reliable and punctual
  • Money handling
  • Listening skills
  • Shipping operations
  • Inventory reporting
  • Loading and unloading
  • RF scanner
  • Certified forklift operator
  • Equipment operations
  • Safety awareness
  • OSHA training
  • Warehouse best practices
  • Inventory control
  • Staging and sorting
  • Material handling
  • Doubles and Triples Endorsements
  • Certified Fall Protection Trainer
  • Business problem solutions
  • Physically fit and agile
  • Flatbeds and utility beds
  • Manufacturing and warehouse procedures
  • Traffic management
  • Safety understanding
  • Friendly and hardworking
  • Customer service skills
  • Strong communication skills
  • Customer service experience
  • Labor relations
  • Manual labor skills
  • High school diploma
  • Team player
  • Power tools
  • Pipe laying
  • Lifting up to 100 lbs
  • Basic math skills
  • Strong work ethic
  • Secret security clearance
  • Workplace safety
  • Teamwork
  • Flexible work schedule
  • Direct labor crew training
  • Good mechanical aptitude
  • Clean D.O.T.
  • Job status reports
  • Excellent driving record
  • Managing large crews
  • Good at following instructions
  • Equipment maintenance
  • Quality control
  • Blade preparation
Experience
Customer Service Associate II / Lowe's - Bedford, OH04/2017 - 01/2019
  • Immediately reported any safety and quality issues to management.
  • Accurately received, stored and shipped products safely and efficiently.
  • Transported goodsfrom dock area to appropriate storage locations.
  • Followed duties outlined in daily inbound and outbound schedules.
  • Documented movements using computer tracking systems.
  • Kept supervisor informed of job progress and material requirements
  • Exceeded customer product expectations by maintaining equipment to product quality products.
  • Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions.
  • Documented orders, daily activities, weekly schedules and team performance.
  • Transported materials, tools and machines to installation sites.
  • Responsible for promoting safe and clean working environment.
  • Maintained inventory for central warehouse of tools and supplies.
  • Applied paint to unfinished edges of plastic panels using a hand roller.
  • Managed inventory, maintained equipment and cleaned work areas.
  • Evaluated financing and construction activities.
  • Worked with team to safely direct traffic around work site.
  • Unloaded cargo from truck with hand trucks and pallet jacks.
  • Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely and with a 0% incident rate.
  • Loaded products weighing up to 250 pounds onto trailers for delivery.
  • Forecasted manpower requirements based on daily workload and company targets.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Loaded and unloaded 4 delivery vans per shift.
  • Returned unused or empty pallets back to correct warehouse space.
  • Maximized truck space by loading efficiently.
  • Unloaded initial shipments and placed them on correct delivery trucks.
  • Loaded 4 truck with forklifts to drop freight.
  • Filled in partial pallets or reorganized them.
  • Prepared shipments for pickup by labeling and weighing them.
  • Responsible for assisting customers with all of their shopping needs including assisting customers in the selection, demonstration, preparation and loading of merchandise.
  • Also responsible for responding to customer inquiries throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans where appropriate.
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Inputted information from customer calls and onsite service visits into the company's system.
  • Greeted customers with enthusiasm and offered immediate and friendly service.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Logged all daily shipping and receiving orders.
  • Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Organized the store by returning all merchandise to its proper place.
  • Managed quality communication, customer support and product representation for each client.
  • Processed shipments and maintained organized stock shelves.
  • Held each team member accountable for achieving brand and performance goals.
  • Kept current on market and product trends to effectively answer customer questions.
  • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
  • Worked as team member, performing cashier duties, product assistance and cleaning.
  • Educated customers on product and service offerings.
  • Built and maintained effective relationships with peers and upper management.
  • Trained new employees on company customer service policies and service level standards.
  • Organized weekly sales reports for the sales department to track product success.
  • Stocked and rotated inventory regularly.
  • Processed merchandise returns and exchanges.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Created new processes and systems for increasing customer service satisfaction.
  • Informed customers about sales and promotions in a friendly and engaging manner.
  • Marked clearance products with updated price tags.
  • Informed customers about all product lines and services offered by the company.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Helped customers select products that best fit their personal needs.
  • Served as liaison between customers, store personnel and various store departments.
  • Kept the showroom clean and maintained neat, orderly product displays.
  • Processed up to 14 customer orders per day.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Picked, packed, received, and restocked products with forklift, lift truck and stock picker.
  • Maintained tools, equipment and work sites.
  • Kept appropriate records and reports for inventory accuracy.
  • Tagged unmarked merchandise with item Number.
  • Removed empty pallets, cardboard packing and strapping and deposited them in the proper receptacles.
  • Filled out inspection logs at the beginning of each shift.
  • Kept forklifts operating by following operating instructions, troubleshooting breakdowns and performing preventive maintenance.
  • Received and assembled new equipment according to manufacturer instructions.
  • Operated with zero safety violations and consistently met deadlines for loading trailers.
  • Scanned materials in and out using barcode tags.
  • Rotated stock and cleared sales floor of debris.
  • Transported material to correct locations and documented inventory changes.
  • Removed incoming items from trucks and rail cars and transported materials to staging area.
  • Reviewed inventory activity and drafted reports to reflect current levels
  • Loaded items in the optimal manner to maximize efficiency of work.
  • Picked up trash, swept floor and wiped down equipment at the end of each shift.
  • Recorded the count and condition of all cargo received.
  • Picked orders from storage, wrapped and staged for shipments.
  • Promoted efficient use of space by packing waste down with bucket.
  • Transported materials to and from warehouses, production lines and packaging lines.
  • Cleaned and stored all equipment at the end of each shift.
  • Entered product data and location into radio frequency (RF) unit.
  • Collaborated in a team environment to maintain high levels of productivity.
  • Maintained current forklift training and certification as required by company policies.
  • Completed all tally sheets, slot changes, shuttle transfers and other paperwork in a timely manner.
  • Pulled and prepared product for shipment to ensure exact quantity and type of product is loaded.
  • Moved goods between warehouse locations according to shipment and storage needs.
  • Acted as a spotter to alert forklift driver if products were slipping or falling.
  • Cleaned shipping and receiving areas to ensure safety.
  • Used equipment such as loaders, hand trucks, forklifts and cranes in a safe and efficient manner.
  • Swept warehouse floors and stored equipment to maintain a neat and organized workspace.
  • Managed warehouse staff to ensure top level productivity and shipment accuracy.
  • Operated industrial vehicles and equipment to transport goods and materials, load and unload designated trailers and route trucks.
  • Packed merchandise into boxes and containers to prepare for safe shipment.
  • Set aside merchandise for on-hold reservations.
  • Reported inventory balances and cycle counts in both the ERP and WMS systems.
  • Inspected product load for accuracy and safely transported it around the warehouse.
  • Stacked and transported all overstock to storage areas.
Frieght Handler / Home Depot - Macedonia, OH04/2016 - 04/2017
  • Associates in Freight/Receiving positions ensure the store is stocked and ready for business every day.
  • They load and unload trucks, move material from the receiving area throughout the store, may operate forklifts and may perform critical functions for maintaining proper on-hands and pricing for our customers.
  • Direct customer interaction is frequently required for some positions and excellent customer service skills are required.
Assembly/ Machine Operator / Swagelok Company - Solon, OH01/2017 - 05/2017
  • Read and interpreted standard operating procedures to complete work in an accurate and efficient manner.
  • Drafted a timescale for all jobs.
  • Changed equipment over to new product.
  • Set up and operated production equipment in accordance with current good manufacturing practices and standard operating procedures.
  • Maintained clean and organized work areas.
  • Troubleshooted problems with equipment, devices or products.
  • Started up and shut down processing equipment.
  • Started machine operations by inserting control instructions into control units.
  • Reviewed the performance of subordinates.
  • Completed preventative maintenance to enhance performance.
  • Helped achieve company goals by supporting production workers.
  • Responsible for setting minimum standards and providing technical guidance and support for design, installation, operation and maintenance of mechanical systems used in the process.
  • Planned and laid out work to meet production and schedule requirements.
  • Maintained proper stock levels on a line.
Package Handler / fedex ground - Richfield, OH10/2015 - 01/2016
  • Assisted in loading delivery trucks with prepared packages
  • Created reports on packaging activities on a frequent basis to ensure that packaging and delivery information is posted on company database.
  • Used scanners to track parcel information such as condition or receipt.
  • Ensured packages were sealed properly.
  • Evaluated and reconfigured systems to support customer service and operational goals.
  • Evaluated operational records and made scheduling adjustments to maximize efficiency.
  • Stacked and transported all overstock to storage areas.
  • Loaded products weighing up to 250 pounds onto trailers for delivery.
  • Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely and with a 0% incident rate.
  • Loaded and unloaded 3 delivery vans per shift.
  • Unloaded cargo from truck with hand trucks and pallet jacks.
  • Inspected product load for accuracy and safely transported it around the warehouse.
Education and Training
John F Kennedy High School - Cleveland, OH2015High school diploma
Willing to relocate: Anywhere
Additional Information
  • 2166305737 , Willing to relocate: Anywhere, Authorized to work in the US for any employer
Certifications
  • Association for Project Management (APM)
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Resume Overview

Companies Worked For:

  • Lowe's
  • Home Depot
  • Swagelok Company
  • fedex ground

School Attended

  • John F Kennedy High School

Job Titles Held:

  • Customer Service Associate II
  • Frieght Handler
  • Assembly/ Machine Operator
  • Package Handler

Degrees

  • John F Kennedy High School - Cleveland, OH 2015 High school diploma

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