Results-focused Customer Service professional with an upbeat, can do attitude. Hardworking, dependable and reliable with a proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Extremely organized, proactive and punctual with team-oriented mentality. Highly adaptable to addressing diverse customer needs in a fast-paced or relaxed setting. Knowledgeable in both Mac and Window, as well as Microsoft Office (Word, Excel, PowerPoint, and Outlook), POS, and QuickBooks. Ready to take on a new role with a company where a strong work ethic and calm demeanor will be appreciated.
• Customer Service and call center experience
• Office equipment proficiency
• Telephone and email etiquette
• Inbound and outbound calling
• Problem-solving and resolution abilities
• Working collaboratively
• Adaptive team player
• Effective communication and active listening
• Fraud and anomaly analysis/patterns
• Courteous demeanor
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