customer service associate framer resume example with 3 years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
A friendly Customer Service Associate skilled in all aspects of customer relationship management and satisfaction. Client-first attitude toward accomplishing tasks. Dependable and diligent individual with over three years of experience working in artist-friendly retail settings. A Custom Framer with over 8 years of knowledge as a seasoned artist with talents in ceramics, paintings, mosaics, color theory, photography and design.
Skills
Customer Support
Inbound and Outbound Calling
Customer Account Management
Customer Service
Team-Oriented and Cooperative
Cultural Awareness and Sensitivity
Refunds and Returns Management
Excellent Attention to Detail
Teamwork and Collaboration
Computer Skills
Strong Analytical and Problem Solving Skills
Inventory Management
Time Management
MS Office
Patient and Empathetic
Courteous with Strong Service Mindset
Upbeat and Positive Personality
Efficient and Detail-Oriented
Calm and Professional Under Pressure
Multitasking and Prioritization
Creative Problem Solving
De-escalation Techniques
Experience
Customer Service Associate & Framer, 08/2020 to Current Whole Foods – Knoxville, TN,
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Educated customers on special pricing opportunities and company offerings.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Upheld quality control policies and procedures to increase customer satisfaction.
Addressed inquiries, resolved customer issues and managed customer relations.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Recommended and initiated product offerings to meet customer changing needs.
Partnered with internal teams to uncover customer needs and cross-sell opportunities.
Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Explained benefits, features and recommendations to maximize client retention.
Improved customer service wait times to mitigate complaints.
Trained new hires on products and services, best practices and protocols to reduce process gaps.
Measured and marked cutting lines on wood and raw materials.
Checked wood and other materials to assess for damaged or defective items before starting projects to accurately determine projects scales and quotes.
Fitted, cut and installed wood trim.
Applied caulk, sealants and other agents to installed surfaces.
Cleaned job sites by clearing away carpentry debris and waste.
Took accurate measurements to calculate size and amount of materials needed for project completion.
Adhered to project blueprints and requirements to deliver quality work.
Communicated with teammates and supervisors frequently to understand requirements and complete projects on time.
Maintained clean and organized workplace to optimize performance, efficiency and safety.
Removed damaged or defective parts or sections of structures and repaired or replaced using hand tools.
Worked effectively with clients to establish project scope and requirements, drafting and amending blueprints to reflect specifications.
Customer Service Cashier, 08/2019 to 03/2020 Public Health Management Corporation – Philadelphia, PA,
Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Greeted customers and responded to informational requests.
Processed credit card, EBT and gift certificate payments in electronic computer systems.
Collected credit card and cash payments to complete transactions for customer orders.
Maintained cleanliness and presentation of stock room and production floor.
Helped customers find store locations and complete purchases.
Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
Childcare Worker, 06/2018 to 08/2018 County Of Mchenry – Crystal Lake, IL,
Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
Enforced rules to teach good manners and maintain safe environment.
Cared for children of various ages and assisted with feeding, dressing and daily activities.
Regulated children's schedules to balance rest, learning and play.
Organized and planned age-appropriate reading, crafts and music lessons.
Employed positive guidance strategies to encourage children and improve behavior.
Developed and implemented lesson plans and activities for children of various ages.
Sanitized toys and tables to maintain clean, safe environment.
Assisted children in development of social, communication and problem-solving skills.
Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
Taught children how to complete basic crafts such as paintings, drawings and decorations.
Custodian, 06/2017 to 08/2017 City Church Dayton – City, STATE,
Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
Checked and stocked inventory throughout facility to meet expected demands.
Moved equipment and furniture to thoroughly clean space.
Operated industrial cleaning equipment to quickly complete custodial tasks.
Notified building managers about needed repairs to maintain public safety.
Set up and removed furniture, equipment and supplies required for meetings and special events.
Discarded cardboard boxes and trash in compactors and balers.
Gathered and emptied trash cans and disposed of bags.
Cleaned floors and surfaces by sweeping, mopping, dusting and polishing.
Stocked, sanitized, cleaned and inspected restrooms.
Disposed of waste and gathered individual trash bags to place in receptacles.
Education and Training
High School Diploma: , Expected in 06/2018 to Stivers School For The Arts - Dayton, OH GPA:
: Fine Arts, Expected in to Sinclair Community College - Dayton, OH GPA:
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