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Customer Service Associate Resume Example

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CUSTOMER SERVICE ASSOCIATE
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Summary

Positive, upbeat customer service assoc brings more than 17 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Personable and dedicated Customer Service Representative with extensive experience in management industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Customer support
  • MS Office proficiency
  • Inbound and outbound calling
  • Troubleshooting
  • Retail loss prevention
  • Cash handling accuracy
  • Team player mentality
  • Documentation and recordkeeping
  • Verbal/written communication
  • Outgoing personality
  • Money handling
  • Written and oral communication skills
  • Excellent communication skills
  • Money Transfer Systems
  • Reliable and punctual
  • Customer- and service-oriented
  • Listening skills
  • Reading comprehension skills
Experience
08/2009 - CurrentCustomer Service Associate, Company Name, City, State
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Processed customer account changes using Microsoft 365,OpenOffice.
  • Educated customers on special pricing opportunities and company offerings.
  • Consulted with customers regarding services needs, addressing concerns.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Answered 50+ inbound calls per day and directed to designated individuals or departments.
  • Trained 2 new employees each month in procedures and policies in order to maximize team performance.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Completed opening and closing duties to facilitate business operations.
  • Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
  • Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Managed and mentored 15-20 staff members.
  • Evaluated, reconfigured and performed equipment maintenance to support operational goals.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Resolved customer complaints and reported issues to senior management.
  • Supervised, motivated, and led employees to maintain productivity and customer service levels.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Generated reports to assess performance and make adjustments.
01/2007 - 08/2009Sales Associate, Company Name, City, State
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assisted customers by finding needed store items and checking inventory for items at other locations.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Reset store displays for special events and seasonal merchandise changes.
  • Listened to customer needs to identify and recommend optimal products or service selections.
  • Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
09/2004 - 06/2007Mentor Volunteer, Company Name, City, State
  • Improved operations by assisting with various entry-level tasks, saving valuable time for busy staff.
  • Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
  • Assisted office with clerical tasks, including filing, shredding and stuffing envelopes.
  • Volunteered over 100 hours with organization helping with students for summer camp.
  • Collaborated with community leaders, organizations and public agencies to promote organization's community service programs.
Education and Training
High School DiplomaHarvey Alternative/high School, City
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Resume Overview

School Attended

  • Harvey Alternative/high School

Job Titles Held:

  • Customer Service Associate
  • Sales Associate
  • Mentor Volunteer

Degrees

  • High School Diploma

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