Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offering skill with CRM systems paired with outstanding active listening and multitasking abilities. of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Skilled in assessing customer needs, generating leads, and handling customer complaints and concerns. Outstanding communicator offering strong phone etiquette and active listening skills.
Skills
MS Office proficiency
Inbound and Outbound Calling
Customer Support
Front Desk Operations
Appointment Scheduling
Payment Scheduling and Collection
Employee management
Problem Resolution
Verbal Communication
Credit card payment processing
Data evaluation
Product organization
Customer relations
Courteous demeanor
Technologically savvy
Office equipment proficiency
Schedule mastery
Adaptive team player
Cash handling
Customer Service
Issue resolution
ID verification
Concise time management
Experience
Medical Receptionist, 06/2022 to Current Leggett & Platt, Incorporated – Salisbury, NC,
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Received incoming calls and coordinated with staff to fulfill customer requests.
Handled payment processing and provided customers with receipts and proper bills and change.
Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Scheduled and confirmed appointments.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Sorted incoming mail and directed to correct personnel each day.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Maintained front office cleanliness and organized supplies to increase productivity.
Entered insurance, demographics and health history into patient database.
Checked patients in and out for appointments and collected co-payments.
Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Took messages from patients and promptly relayed to appropriate staff.
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Customer Service Associate, 12/2020 to 05/2022 Cava – Winston Salem, NC,
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Assisted customers in making payments on accounts and setting up payment plans.
Addressed inquiries, resolved customer issues and managed customer relations.
Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Processed customer transactions and applied appropriate fees.
Stocked and maintained money center area.
Prepared and checked cashier register tills.
Answered customer phone calls, personally addressing questions within scope of competence and forwarding calls to other departments or managers as appropriate.
Issued cash, change and electronic equipment to sales associates throughout facility, participating in end-of-shift accounting procedures to document handling of revenues.
Provided training to store employees covering areas such as cash handling procedures and security requirements.
Greeted arriving guests, displaying friendly demeanor and offering assistance, directing to appropriate departments and answering basic questions regarding product availability.
Processed payments from customers in person and via telephone, verifying details of order contents, pricing and payment methods.
Maintained general inventory levels and informed supervisor of shortages or trends of changing demand to assist with acquisition of new inventory without outage.
Crew Member, 01/2020 to 12/2020 Arbys – New Castle, IN,
Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
Packed fast food products in approved containers, cups and bags.
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Drove team success by completing assigned task quickly and accurately.
Upheld high standards of productivity and quality in operations.
Observed safety precautions and practices when using heavy machinery and equipment.
Restocked supplies, removed trash and cleaned areas.
Answered customer questions and took orders.
Maintained order of customer and crew member work areas.
Verified orders and bagged items for easy transport.
Operated fryers and grills, assisted with putting orders together and bagged items for customers.
Checked out customers by processing payments and bagging items.
Totaled bills, accepted payments and returned change.
Team Member, 04/2019 to 01/2020 Company Name – City, State,
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Accepted cash and credit card payments, issued receipts and provided change.
Trained new team members in cash register operation, stock procedures and customer services.
Met high productivity standards in processing payments for customers.
Helped with purchases, locating items and signing up for rewards programs.
Worked hard to learn required tasks quickly to maximize performance.
Built and maintained working relationships with peers and upper management.
Upheld high standards of productivity and quality in operations.
Rotated through series of different stations based on team needs.
Education and Training
Bachelor of Arts: Business Administration, Expected in 2013 San Francisco State University - San Francisco, CA GPA:
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