LiveCareer-Resume

customer service associate resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Positive and upbeat Customer Service Associate bringing fourteen years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility.

Skills
  • Customer support
  • Inbound and outbound calling
  • Effective communication
  • Knowledge of Kitchen saftey
  • Certified in Small Animal Care
  • Team player
  • Outgoing personality
  • Works well alone and on a team
  • Listens to and respects all authority figures
  • Detail oriented
  • Safety regulations
  • Customer service
  • Customer relations
Education and Training
Iroquois Senior High School Elma, NY Expected in High School Diploma : - GPA :
W.D Ormsby Educational Center East Aurora, NY Expected in 06/2008 Certified in Small Animal Care : Small Animal Care - GPA :

In this part of my education I attended a trade school for my junior and senior years of high school. We focused on the care of small animals, grooming, socializing, and identifying disease or illness in them. Along with those skills we also learned animal husbandry, how to identify different types of behavior as well as reading body language of the animals. I was responsible for cleaning cages, grooming dogs, socializing the animals and keeping an eye on their health while reporting back to my supervisor with any concerns about the animals health.

Experience
Maine Health - Customer Service Associate
Belfast, ME, 06/2019 - Current
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Assisted customers, greeting with upbeat attitude and respect.
  • Consulted with customers regarding product or service needs, addressing any concerns.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Documented conversations with customers to track requests, problems and solutions.
Webster At Rye - Food Service Worker
Manchester, NH, 08/2019 - Current
  • Cleaned work areas, equipment and utensils.
  • Utilized approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
  • Removed required ingredients from pantry, cleaning and cutting food items as called for by recipes.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Cross-trained in cooking and serving positions to support team and help meet all customer needs.
  • Protected food from spoilage by storing according to safety procedures.
  • Prepared large batches of food according to standard recipes.
  • Kept all utensils, dishes and glasses clean and ready for customer use.
  • Kept work areas, utensils and pans cleaned and sanitized.
  • Adjusted preparation and ingredients to accommodate dietary restrictions and allergies.
  • Verified proper operation of refrigerators, freezers and warming lamps by collecting temperature readings each hour.
  • Thoroughly cleaned and sanitized dining ware and kitchen equipment.
  • Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
  • Followed recipes and customer request details to prepare high-quality, delicious meals.
  • Plated completed meals in appealing arrangement and set in designated areas for delivery to patrons.
  • Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
  • Monitored inventory and promptly reported items that needed to be reordered.
  • Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep.
  • Maintained order and cleanliness of work areas in conformance with health codes.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Removed trash and dropped food items regularly to keep workspaces neat and clean.
  • Verified compliance with all sanitation and safety requirements.
  • Floated in food-prep area to identify support tasks and receive assignments from cooks.
  • Distributed supplies, utensils and portable equipment.
Webster At Rye - Food Service Worker
Rye, NH, 05/2008 - 11/2018
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Followed recipes and customer request details to prepare high-quality, delicious meals.
  • Monitored inventory and promptly reported items that needed to be reordered.
  • Protected food from spoilage by storing according to safety procedures.
  • Utilized approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control.
  • Prepared large batches of food according to standard recipes.
  • Kept work areas, utensils and pans cleaned and sanitized.
  • Verified compliance with all sanitation and safety requirements.
  • Cleaned work areas, equipment and utensils.
  • Distributed supplies, utensils and portable equipment.
  • Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Removed trash and dropped food items regularly to keep workspaces neat and clean.
  • Washed, peeled, cut and measured recipe ingredients.
  • Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
  • Adjusted preparation and ingredients to accommodate dietary restrictions and allergies.
  • Maintained order and cleanliness of work areas in conformance with health codes.
  • Thoroughly cleaned and sanitized dining ware and kitchen equipment.
  • Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
  • Floated in food-prep area to identify support tasks and receive assignments from cooks.
  • Received food orders from patients and families, and explained offerings.
  • Upheld food safety standards at all times.
  • Prepared orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Removed required ingredients from pantry, cleaning and cutting food items as called for by recipes.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Verified proper operation of refrigerators, freezers and warming lamps by collecting temperature readings.
  • Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Iroquois Senior High School
  • W.D Ormsby Educational Center

Job Titles Held:

  • Customer Service Associate
  • Food Service Worker
  • Food Service Worker

Degrees

  • High School Diploma
  • Certified in Small Animal Care

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: