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Customer Service Associate Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Diligent housekeeper and customer associate offering 10-year record in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player.

I am a 45 year old single lady with nothing holding me down. I am looking for a new experience and challenges in my life. I am by nature a caregiver and love taking care of others and their needs and wants.

I would love this opportunity to travel and see the world while caring for others.

Skills
  • Customer Support
  • Inbound and Outbound Calling
  • MS Office proficiency
  • Customer Service
  • Software troubleshooting
  • Verbal Communication
  • Problem Resolution
  • Clerical support
  • Data evaluation
  • Office equipment proficiency
  • Adaptive team player
  • In-store support
  • Courteous demeanor
  • Retail sales customer service
  • High-energy attitude
  • Project management abilities
  • Schedule mastery
  • Shipping and receiving understanding
  • Customer relations
  • Microsoft Office expertise
  • Problem-solving abilities
  • Call Center Operations
Experience
12/2018 to 12/2019 Customer Service Associate Maine Health | North Conway, NH,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Reviewed account and service histories to identify trends and issues.
  • Shared detailed information regarding options to help customers make decisions.
  • Consulted with customers regarding needs and addressed concerns.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
06/2017 to 11/2017 Housekeeper Stoneridge Creek | Pleasanton, CA,
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Sanitized kitchen counters, wiped down cabinets and swept and mopped floors.
  • Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
  • Worked with speed and efficiency to meet all job requirements.
  • Sanitized bathrooms, kitchens and other germ-prone areas.
  • Cared for flooring by sweeping or vacuuming debris, steaming and scrubbing stains and moping hard surfaces.
  • Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
  • Cleaned homes following specific and detailed protocols and requests.
  • Performed traditional housekeeping duties, including dusting, floor waxing, window cleaning, mopping and emptying trash.
  • Performed basic housekeeping duties such as linen washing, dishwashing, vacuuming, dusting and mopping.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Followed safety procedures when handling materials and discarding waste.
  • Performed various laundry duties, including folding, ironing and pressing.
  • Cleaned and tidied house, including doing laundry, sweeping and mopping floors and dusting.
  • Washed and dried dishes to maintain clean and orderly kitchen.
  • Organized supplies for use based on expected customer needs.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Interacted positively with residents while cleaning apartments and common areas.
  • Laundered sheets and other bedding, made beds and fluffed pillows.
  • Coordinated home cleaning schedule based on client availability and realistic time constraints.
  • Checked inventory for required supplies and made lists for needed cleaning products.
08/2003 to 11/2006 Housekeeping Supervisor Hca | Ogden, UT,
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.
  • Commanded controls over expenses and inventory for optimal budget tracking.
  • Diminished financial discrepancies by managing payroll and bookkeeping processes.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
03/2021 to Current Owner Relations Denbury | Conroe, TX,
  • Assessed, optimized and elevated operations to target current and expected demands.
Education and Training
Expected in 09/2016 Associate of Science | Nursing North East Texas Community College, Mt Pleasant, TX, GPA:
Expected in | Funeral Services And Mortuary Science North East Texas Community College, Mt Pleasant, TX, GPA:

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Resume Strength

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  • Target Job
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Resume Overview

School Attended
  • North East Texas Community College
  • North East Texas Community College
Job Titles Held:
  • Customer Service Associate
  • Housekeeper
  • Housekeeping Supervisor
  • Owner Relations
Degrees
  • Associate of Science
  • Some College (No Degree)