, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Positive, upbeat customer service worker that brings more than 5 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
- MS Office proficiency
- Customer Support
- Inbound and Outbound Calling
- Safety regulations
- Customer Service
- Software troubleshooting
- Problem Resolution
- Verbal Communication
- Employee management
- Quality Assurance
- Report creation
- Credit card payment processing
- Conflict mediation
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- High-energy attitude
- Quality assurance controls
- Microsoft Office expertise
- Problem-solving abilities
- Product organization
- Call Center Operations
- Sales expertise
- Technologically savvy
- Adaptive team player
- Shipping and receiving understanding
- Courteous demeanor
- Project management abilities
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07/2020 to Current Customer Service Associate Massmutual Financial Group – PR, State,
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Assisted customers in making payments on accounts and setting up payment plans.
- Upheld strict quality control policies and procedures during customer interactions.
- Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Recommended improvements to products and services to mitigate complaints.
- Relayed productive customer feedback to marketing teams.
- Shared detailed information regarding options to help customers make decisions.
- Consulted with customers regarding needs and addressed concerns.
04/2014 to 10/2020 Sandwich Artist Coborn's – Sturgeon Bay, WI,
- Kept customer and food preparation areas clean and well-organized.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Organized food preparation stations and regularly replenished supplies.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Delivered superior customer service focused on quality and meeting customer needs.
- Completed opening, closing and shift change tasks by following company guidelines.
- Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Verified orders and bagged items for easy transport.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Answered guest questions, delivering most accurate and updated information available.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Trained sandwich artists to apply attention to detail and commitment to quality.
- Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
- Restocked kitchen supplies by rotating food according to dates and first in first out.
- Informed customers of regular deals or monthly specials to upsell orders.
- Maintained clean, well-organized and properly sanitized front counter area to greet customers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
- Took orders, prepared foods and processed payments in full-service establishment.
- Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
- Monitored and counted food stock and supplies to reorder on time.
07/2017 to 07/2020 Inspector/Packer Berry Global Group Inc. – Des Moines, IA,
- Packed merchandise into boxes and containers in preparation for safe shipment.
- Arranged items on pallets according to size and weight.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Assembled cartons, crates and containers to prepare for shipping.
- Used tools, sprayers and cleaning solutions to disinfect work areas.
- Operated hand trucks, pallet jacks and forklifts to move materials.
- Inspected outgoing shipments to maintain quality assurance standards.
- Mentored new employees on warehouse procedures and tasks resulting in quick job acclimation.
- Accomplished production goals by working with speed and accuracy.
- Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
Expected in 06/2016 High School Diploma:
Parker High School - Janesville, WI
GPA:
Expected in : Psychology
University of Wisconsin Whitewater - Janesville, WI,
GPA:
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