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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Positive, upbeat customer service worker that brings more than 5 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills
  • MS Office proficiency
  • Customer Support
  • Inbound and Outbound Calling
  • Safety regulations
  • Customer Service
  • Software troubleshooting
  • Problem Resolution
  • Verbal Communication
  • Employee management
  • Quality Assurance
  • Report creation
  • Credit card payment processing
  • Conflict mediation
  • High-energy attitude
  • Quality assurance controls
  • Microsoft Office expertise
  • Problem-solving abilities
  • Product organization
  • Call Center Operations
  • Sales expertise
  • Technologically savvy
  • Adaptive team player
  • Shipping and receiving understanding
  • Courteous demeanor
  • Project management abilities
Experience
07/2020 to Current
Customer Service Associate Massmutual Financial Group PR, State,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Recommended improvements to products and services to mitigate complaints.
  • Relayed productive customer feedback to marketing teams.
  • Shared detailed information regarding options to help customers make decisions.
  • Consulted with customers regarding needs and addressed concerns.
04/2014 to 10/2020
Sandwich Artist Coborn's Sturgeon Bay, WI,
  • Kept customer and food preparation areas clean and well-organized.
  • Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
  • Organized food preparation stations and regularly replenished supplies.
  • Stored food properly to prevent spoilage, cross-contamination and illnesses.
  • Delivered superior customer service focused on quality and meeting customer needs.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Verified orders and bagged items for easy transport.
  • Communicated with customer to provide menu offering details and assist with decision-making.
  • Answered guest questions, delivering most accurate and updated information available.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Trained sandwich artists to apply attention to detail and commitment to quality.
  • Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
  • Restocked kitchen supplies by rotating food according to dates and first in first out.
  • Informed customers of regular deals or monthly specials to upsell orders.
  • Maintained clean, well-organized and properly sanitized front counter area to greet customers.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
  • Monitored and counted food stock and supplies to reorder on time.
07/2017 to 07/2020
Inspector/Packer Berry Global Group Inc. Des Moines, IA,
  • Packed merchandise into boxes and containers in preparation for safe shipment.
  • Arranged items on pallets according to size and weight.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Assembled cartons, crates and containers to prepare for shipping.
  • Used tools, sprayers and cleaning solutions to disinfect work areas.
  • Operated hand trucks, pallet jacks and forklifts to move materials.
  • Inspected outgoing shipments to maintain quality assurance standards.
  • Mentored new employees on warehouse procedures and tasks resulting in quick job acclimation.
  • Accomplished production goals by working with speed and accuracy.
  • Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
Education and Training
Expected in 06/2016
High School Diploma:
Parker High School - Janesville, WI
GPA:
Expected in
: Psychology
University of Wisconsin Whitewater - Janesville, WI,
GPA:

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Resume Overview

School Attended

  • Parker High School
  • University of Wisconsin Whitewater

Job Titles Held:

  • Customer Service Associate
  • Sandwich Artist
  • Inspector/Packer

Degrees

  • High School Diploma
  • Some College (No Degree)

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