Positive, upbeat customer service worker that brings more than 5 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Skills
MS Office proficiency
Customer Support
Inbound and Outbound Calling
Safety regulations
Customer Service
Software troubleshooting
Problem Resolution
Verbal Communication
Employee management
Quality Assurance
Report creation
Credit card payment processing
Conflict mediation
High-energy attitude
Quality assurance controls
Microsoft Office expertise
Problem-solving abilities
Product organization
Call Center Operations
Sales expertise
Technologically savvy
Adaptive team player
Shipping and receiving understanding
Courteous demeanor
Project management abilities
Experience
07/2020 to Current
Customer Service Associate Massmutual Financial Group – PR, State,
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Educated customers on special pricing opportunities and company offerings.
Documented conversations with customers to track requests, problems and solutions.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Assisted customers in making payments on accounts and setting up payment plans.
Upheld strict quality control policies and procedures during customer interactions.
Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Recommended improvements to products and services to mitigate complaints.
Relayed productive customer feedback to marketing teams.
Shared detailed information regarding options to help customers make decisions.
Consulted with customers regarding needs and addressed concerns.
04/2014 to 10/2020
Sandwich ArtistCoborn's – Sturgeon Bay, WI,
Kept customer and food preparation areas clean and well-organized.
Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
Organized food preparation stations and regularly replenished supplies.
Stored food properly to prevent spoilage, cross-contamination and illnesses.
Delivered superior customer service focused on quality and meeting customer needs.
Completed opening, closing and shift change tasks by following company guidelines.
Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Verified orders and bagged items for easy transport.
Communicated with customer to provide menu offering details and assist with decision-making.
Answered guest questions, delivering most accurate and updated information available.
Used POS system and cash register to receive payments by cash, check, credit card and voucher.
Trained sandwich artists to apply attention to detail and commitment to quality.
Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
Restocked kitchen supplies by rotating food according to dates and first in first out.
Informed customers of regular deals or monthly specials to upsell orders.
Maintained clean, well-organized and properly sanitized front counter area to greet customers.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
Took orders, prepared foods and processed payments in full-service establishment.
Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
Monitored and counted food stock and supplies to reorder on time.
07/2017 to 07/2020
Inspector/PackerBerry Global Group Inc. – Des Moines, IA,
Packed merchandise into boxes and containers in preparation for safe shipment.
Arranged items on pallets according to size and weight.
Marked and labeled containers with accurate shipping information to prevent delays.
Reviewed packing slips and other documentation to properly box requested items for shipment.
Assembled cartons, crates and containers to prepare for shipping.
Used tools, sprayers and cleaning solutions to disinfect work areas.
Operated hand trucks, pallet jacks and forklifts to move materials.
Inspected outgoing shipments to maintain quality assurance standards.
Mentored new employees on warehouse procedures and tasks resulting in quick job acclimation.
Accomplished production goals by working with speed and accuracy.
Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
Education and Training
Expected in 06/2016
High School Diploma: Parker High School - Janesville, WI GPA:
Expected in
: Psychology University of Wisconsin Whitewater - Janesville, WI, GPA:
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