6 years of experience providing customer support in busy environments for the customer service industry employers, employees and customers. Demonstrated experience with differentiating information of value and summarized in a comprehensible format that followed operational guidelines and a style guide required by the employer. Possess advanced written and oral communication skills. Excellent in filing and storing personal data for hundred of employees present at the company. Proven to be personable and professional under pressure with superior computer skills and telephone etiquette and excel at deadline-driven environments. Experience performing quality control on documents to be entered into the client's Legacy system and ability to manage multiple applications running at the same time on the service desk Verified record of representing the client with excellent customer service to over 100 individuals a day and provided variety of customer services.
Mac OS, iOS, Microsoft Windows, Microsoft Office Suite (Word, Excel, Access, PowerPoint, Outlook), Legacy software and SAP HR.
03/2016 to 05/2016
Customer Service AssociateAmazon Virtual Contact Center
Empathize with and prioritize every customer's needs with respect and patience while showing ownership and upholding company values.
Resolved conflicts, determined customer needs, set appropriate expectations, and provided appropriate solutions for the customer.
Researched customer accounts and orders stored on the legacy system.
Communicated clearly and concisely with both external customers and coworkers.
Documented customer account activities thoroughly and concisely.
Clearly understood and responded appropriately to the issues that customers presented.
Consistently composed a grammatically correct, concise, and accurate written response to customer issues via online chat and email.
Gained experience working with customers from different ethnicities.
Approached problems logically and with good judgment to ensure the appropriate customer outcome.
Made appropriate decisions on behalf of the customer quickly and effectively.
Effectively prioritized work time to ensure efficiency.
Fluent in Windows Operating Systems and Microsoft Outlook Accustomed to using multiple browsers, multiple tabs and window navigation, and instant messenger tools.
02/2013 to 11/2015
Administrative assistantGardena, CA
Responsible for explaining the new hire forms and permits for the potential drivers to start their career as a taxi and limousine drivers.
Was also responsible to explain the rules and the policies of the company to the new hires.
Delivered customer support through company provided phone and chat system.
Provided assistance to local law enforcement agencies at the time of company owned vehicles accidents by providing the records stored on the legacy system.
Filed accident reports and evidence collected by the accident investigators of the company and insurance agencies.
Proofread new applications before entering into the legacy system to make sure the documents were error free and generated weekly reports.
Maintained the records of the licenses and permits issued by the County of Los Angeles for the employer and the employees on the Legacy system.
Tasked to collect company dues and permit fees from the taxi and limousine drivers.
Gained experience working with employees with different ethnicities such as Asian, European and Middle Eastern.
09/2007 to 02/2009
Administrative assistantFastlane Transportation － Wilmington, CA
Answered and managed incoming and outgoing calls while recording accurate messages.
Screened all visitors and directed them to the correct employee and office.
Organized forms, made photocopies, file records and prepared correspondence and reports.
Managed various general office duties such as answering multiple telephone lines and mailing monthly invoice statements to customers.
Drafted and finalized biweekly time sheets for 60 employees.
Opened and properly distributed incoming mail and distributed employee notices around the office.
10/2006 to 08/2007
Childcare teacherSeabrook Children's Academy － TX
Maintained daily records of children's individual activities, behaviors, meals and naps.
Identified early warning signs of emotional and developmental problems in children.
Supported a child-friendly environment by allowing frequent access to outdoor activities.
Addressed behavioral and learning issues with parents and daycare management staff.
Engaged with children individually to meet their emotional and physical needs.
Documented daily food attendance, enrollments and withdraws and monthly food claims in Texas state-regulated system.
Monitored each student's educational progress with individualized charts and files.
Associate degree of ArtsCalifornia State University － Long Beach
browsers, charts, concise, customer support, drivers, email, forms, general office duties, insurance, law enforcement, Mac OS, mailing, Access, Excel, mail, Microsoft Office Suite, office, Windows Operating Systems, Microsoft Outlook, Outlook, PowerPoint, Microsoft Windows, window, Word, navigation, policies, progress, recording, SAP HR, telephone, phone, written