customer service associate resume example with 17+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Talented professional with executive-level administrative, business and operational leadership experience. Accomplished in aiding company leaders with key functions, managing busy schedules, organizing projects and providing exceptional administrative support to executive team. Orchestrates travel arrangements, coordinates meetings and manages records. Versed in cross-cultural business environments. Dedicated to maintaining open lines of communication with leadership and colleagues. History of thriving in fast-paced, dynamic environments. Demonstrated strong organizational skills and communication abilities. Highly-focused and results-oriented [Job Title] with experience successfully supporting complex, deadline-driven operations. Instrumental team player with outstanding skills in meeting planning, database management, presentation creation and special project assistance. Customer-oriented and computer-savvy. Multitalented [Job Title] with over [Number] years in top-tier organizational support. Skilled at close work with senior executive team. Robust history offering office management, support staff management, training, supervision and event planning. Excellent research, project support and organizational abilities. Outgoing Senior Executive Assistant adept at scheduling and coordinating meetings, appointments and travel arrangements. Recognized for saving $[Number] per year by developing new filing and organizational practices in the workplace.

05/2022 to Current
Customer Service Associate Csc Harrisburg, PA,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Followed policies and procedures to meet or exceed established performance requirements.
12/2009 to 12/2020
HR Director and Account Manager Catholic Health Services Miami Lakes, FL,
  • Plan, develop, evaluate, improve, and communicate methods and techniques for selecting, promoting, compensating, evaluating, and training workers
  • Evaluate job positions, determining classification, exempt or non-exempt status, and salary
  • Ensure company compliance with federal and state laws, including reporting requirements
  • Advise managers and employees on state and federal employment regulations, benefit and compensation policies, and personnel procedures
  • Observe, interview, and survey employees and conduct focus group meetings to collect job, organizational, and occupational information
  • Assist in preparing and maintaining personnel records and handbooks
  • Plan and develop curricula and materials for training programs and conduct training
  • Listen to and resolve customer complaints regarding services or personnel
  • Monitor staff performance and attendance to ensure that goals are met
  • Hire, train, and evaluate personnel
  • Provide staff with assistance in performing difficult or complicated duties
  • Plan and prepare work schedules, and assign employees to specific duties.
12/2004 to 09/2007
Executive Assistant Wrightwood Capital City, STATE,
  • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software
  • Answer phone calls and direct calls to appropriate parties or take messages
  • Greet visitors and determine whether they should be given access to specific individuals
  • Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution
  • Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
  • File and retrieve corporate documents, records, and reports
  • Open, sort, and distribute incoming correspondence, including faxes and email
  • Make travel arrangements for executives
  • Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings
  • Prepare responses to correspondence containing routine inquiries
  • Manage and maintain executives' schedules
  • Meet with individuals, special interest groups and others on behalf of executives, committees and boards of directors.
08/2000 to 02/2004
Executive Assistant and Internet Project Manager Merrill Lynch City, STATE,
  • Coordinate in and out of town events for employees and management, prepare agendas and make lunch and dinner arrangements, meetings, team-building events, and transportation
  • Process payroll information
  • Compile, transcribe, and distribute minutes of meetings
  • Develop and manage work breakdown structure (WBS) of information technology projects
  • Manage project execution to ensure adherence to budget, schedule, and scope
  • Prepare project status reports by collecting, analyzing, and summarizing information and trends
  • Assign duties, responsibilities, and spans of authority to project personnel
  • Establish and execute a project communication plan
  • Identify, review, or select vendors or consultants to meet project needs
  • Monitor or track project milestones and deliverables
  • Initiate, review, or approve modifications to project plans
  • Schedule and facilitate meetings related to information technology projects
  • Submit project deliverables, ensuring adherence to quality standards.
  • Spanish - Business Level Speaking, Reading, Writing
  • Proficient in
  • MS Word, Excel, PowerPoint, Outlook
  • Employee Engagement
  • Staff Compensation
  • Personnel Information Systems
  • Human Resources Allocation
  • Advising Department Managers
  • Recruiting and Interviewing
  • Drafting and Administering Contracts
  • Conflict Resolution
  • Negotiation Tactics
  • Problem Solving
  • Forecasting Employment Needs
  • Policy Improvement Recommendations
  • Exit Interviews and Processes
  • Relationship Building
  • Administering Disciplinary Procedures
  • Cross Functional Collaboration
  • Hiring and Onboarding
  • Problem-Solving
  • Health and Safety Programs
  • Hiring and Firing
  • Employee Development
  • Employee Relations
  • Employee Handbook Development
  • Training Development
  • Recruitment and Hiring
  • Human Resources Operations
  • Payroll Administration
  • MS Office Proficiency
  • Customer Account Management
  • Customer Support
  • [Language] Fluency
  • Calm and Professional Under Pressure
  • Customer Data Confidentiality
  • Courteous with Strong Service Mindset
  • Issue and Complaint Resolution
  • Verbal and Written Communication
  • Customer Retention Strategies
  • De-escalation Techniques
  • Efficient and Detail-Oriented
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Upbeat and Positive Personality
  • Project Management
  • Verbal Communication
  • Employee Management
  • Bilingual [Language] and English
  • Safety Regulations
  • Invoice Preparation and Processing
  • Administrative and Office Support
  • Microsoft Office
  • Proficiency in Microsoft Office and G Suite
Education and Training
Expected in 05/2010 to to
: Secondary Education History
Northeastern Illinois University - Chicago, IL
Expected in 05/1998 to to
Associate: Business Administration
Robert Morris University - Chicago, IL
Expected in 05/1992 to to
towards Bachelor of Science (B.S: Applied Psychology
DePaul University - Chicago, IL
Project Management
Full Professional
  • Developed relationships with [Number] new clients and typically exceeded sales goals by [Number]%.
  • Drove [Number]% improvement in [Timeframe] profits through aggressive [Action].
  • Promoted from [Job Title] to [Job Title], in less than 12-months.
  • Consistently maintained high customer satisfaction ratings.
  • Improved delivery of [Product or Service] by [Action], realizing overall increase in customer satisfaction and cost efficiency.
  • Negotiated with vendors, saving company $[Amount] annually.
  • Led team to achieve [Result], earning recognition from upper management and financial reward.

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Resume Overview

School Attended

  • Northeastern Illinois University
  • Robert Morris University
  • DePaul University

Job Titles Held:

  • Customer Service Associate
  • HR Director and Account Manager
  • Executive Assistant
  • Executive Assistant and Internet Project Manager


  • Associate
  • towards Bachelor of Science (B.S

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