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customer service associate resume example with 3+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Cheerful and upbeat Customer Service professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Effective customer service with 3 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

Skills
  • Inbound and outbound calling
  • MS Office proficiency
  • Customer support
  • Sales techniques
  • Effective communication
  • Customer relationship management
  • Quality assurance
  • Safety regulations
  • Quality control
  • Microsoft Office expertise
  • High-energy attitude
  • Customer relations
  • In-store support
  • Customer service
  • Store maintenance
  • Credit card payment processing
  • Call center experience
  • Data evaluation
  • Conflict mediation
Experience
09/2016 to 12/2018
Customer Service Associate Public Consulting Group Austin, TX,
  • Reviewed account and service histories to identify trends and issues.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Shared detailed information regarding healthcare coverage options to help customers make decisions.
  • Consulted with customers regarding Health care needs, addressing concerns.
  • Documented conversations with customers to track requests, problems and solutions.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Maximized customer satisfaction by handling more than 20 customer email and telephone interactions each day.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
  • Evaluated customer account information to assess current issues and determine potential solutions.
08/2015 to 11/2015
Customer Service Cashier Kroger Spring, TX,
  • Greeted customers warmly and responded to requests for information.
  • Operated cash register by swiping barcoded items across electronic scanner to record price and collect payment.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Redeemed coupons and cross-sold products.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Helped customers find specific products, answered questions and offered advice.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Processed returned items in accordance with store policy.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Resolved issues with cash registers, card scanners and printers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Answered phone calls to assist customers with questions.
  • Accurately handled over $[100] of payments daily in cash and credit cards payments for tobacco products.
02/2013 to 12/2013
Daycare Assistant North Country Academy Walled Lake, MI,
  • Improved group and individual behavior with positive management strategies.
  • Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
  • Enhanced academic, social and emotional learning with use of structured playtime and unstructured free play.
  • Managed crafts and other hands-on activities to engage kids and promote development.
  • Balanced schedules to provide optimal rest, play and educational periods.
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
  • Secured indoor and outdoor premises to protect children under care.
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
Education and Training
Expected in 03/2017 to to
GED:
Menifee County Adult Education Center - Frenchburg, KY
GPA:

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Resume Overview

School Attended

  • Menifee County Adult Education Center

Job Titles Held:

  • Customer Service Associate
  • Customer Service Cashier
  • Daycare Assistant

Degrees

  • GED

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