LiveCareer-Resume

customer service associate resume example with 3+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

When I do something I make sure it’s done with perfection in mind, I’m always here to help and am very productive. My prior bosses haven’t had any problems with me in the past, on top of that I used to travel into work as a 16 year old from a Salem to Chinatown, and then from Salem to the north end, for years. I’m very passionate in what I do and am a very quick learner. Im a very Technologically-savvy customer service associate with proven customer service, time management and multitasking abilities. Attentive to customer needs and able to break down technical problems to develop effective solutions. As well I have very flexible schedule!

Skills
  • Inbound and outbound calling
  • Effective communication
  • Safety regulations
  • Problem Resolution
  • Customer Service
  • Credit card payment processing
  • Problem-solving abilities
  • Courteous demeanor
  • High-energy attitude
  • In-store support
  • Retail sales customer service
  • Adaptive team player
  • Swimming lessons
  • Pool policies enforcement
  • Lifeguard procedures
  • Water sampling
  • CPR certified
  • Work ethic
  • Collaboration
  • Conflict resolution
  • Planning
  • Program management
  • Team collaboration
  • Equipment management
  • Strong client relations
  • Communication
  • First and CPR instruction
  • Safety training
  • Group and individual instruction
  • Human anatomy knowledge
  • Training exercises
Experience
11/2020 to Current Customer Service Associate Public Consulting Group | Phoenix, AZ,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Assessed customer needs and upsold products and services to maximize appliance sales.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered many inbound calls per day and directed to designated individuals or departments, while still taking returns
  • Worked with order pullers and loaders to develop customer service improvement initiatives.
  • Opened and closes
  • Cleans service desk, as well as help direct customers to the right location for a certain product.
  • I process online orders, returns, and solve customers issues, as well as when its busy ring people out to prevent a line.
02/2018 to Current Lifeguard/Swim Instructor Firstservice Residential | Clearwater, FL,
  • Non -Supervised (can work alone for many hours).
  • Teaching numerous age groups from babies to adults on safety and the action of swimming, as well as Worked one-on-one with special needs students, delivering guidance and reassurance.
  • Picking up very heavy objects.
  • Tidying and cleaning everything up through the day and while closing.
  • Showing and helping people around the area, answering questions about memberships and lessons etc.
  • Doing paper work, filing and scanning as well as emails, calls and more.
  • Always making sure I have coverage.
  • Updated logs detailing weather conditions, treatments provided and incident information to keep management informed of activities.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Taught students lifesaving measures, including things like swim-float-swim and to never swim alone.
10/2017 to 10/2020 Lifeguard, Swim Instructor Ymca Of Delaware | Rehoboth Beach, DE,
  • Opened and closed.
  • Garnered valuable advice to new swimmers on specific techniques and provided tips on building strength. especially with Camp kids.
  • Swim lessons at schools, with all different ages, as well as documented each student's progress and gave constructive feedback for areas that could be improved.
  • Teaching numerous age groups from babies to adults on safety and the action of swimming. as well as Worked one-on-one with special needs students, delivering guidance and reassurance, to help growth in the lessons.
  • Tidying and cleaning everything up through the day and while closing, also cleaned, brushed and vacuumed the pool many times throughout the day.
  • Logged hourly chemical readings to keep pool water at safe levels and avoid potential for illness among patrons.
  • Optimized customer service by resolving issues quickly and with courteous demeanor. Also showing and helping people around the area, answering questions about memberships and lessons etc.
  • Doing paper work, filing and scanning as well as emails, calls and more.
05/2019 to 09/2019 Lifeguard Lewis Wharf | City, STATE,
  • Opened and closed.
  • Unsupervised (can work alone for many hours) shifts longer then 6 hrs.
  • Picking up very heavy objects.
  • Tidying and cleaning everything up, as well as organizing and reorganizing throughout the day and while closing.
  • Working with chemicals - making sure the pool was safe for residents, those chemicals included Chlorine, alkalinity, and ph (which I learned to do by myself), and Logged hourly chemical readings to keep pool water at safe levels and avoid potential for illness among patrons.
  • Updated logs detailing weather conditions, treatments provided and incident information to keep management informed of activities.
  • Optimized customer service by resolving issues quickly and with courteous demeanor. as well as Showing and helping people around the area, answering questions about the hotel and events as well as what restaurants to go to, in the area.
  • Cleaned, brushed and vacuumed pool several times per day.
Education and Training
Expected in 04/2021 to to High School Diploma | Boston Latin Academy, Boston, MA GPA:

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Resume Overview

School Attended

  • Boston Latin Academy

Job Titles Held:

  • Customer Service Associate
  • Lifeguard/Swim Instructor
  • Lifeguard, Swim Instructor
  • Lifeguard

Degrees

  • High School Diploma

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