LiveCareer-Resume

customer service associate resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Knowledgeable and dedicated professional with extensive experiences in maintenance and preventive maintenance, customer service and guest services. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and guests. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Preventive and Reparative Maintenance
  • Electrical Installation and Repair
  • HVAC systems
  • Safety and compliance
  • Plumbing
  • Troubleshooting skills
  • Desktop Technical Support
  • Help Desk Operations
  • Desktop and laptop installations
  • Security best practices
  • Virus and malware prevention
  • Help desk support
  • Sales expertise
  • Order Fulfillment
  • Inbound and Outbound Calling
  • Guest Services
  • Cash Handling
  • Point of Sale Systems
  • Customer Complaint Resolution
  • Cash Register Operation
  • Scheduling
Education
IT BUSTERS AND GAP BUSTER Rockville, MD, Expected in 02/2021 : COMPTIA A+, COMPTIA NETWORK+ AND COMPTIA SECURITY+ - GPA :
Kumasi Polytechnic , Expected in 05/2013 Higher National Diploma : Estate Management - GPA :
  • Awarded the HIGHER NATIONAL DIPLOMA in ESTATE MANAGEMENT. SECOND CLASS (LOWER DIVISION)
  • Graduated with 2.14 GPA
  • Thesis: STREAMLINING HOUSING DEFICIT IN GHANA (THE ROLE OF GRADA)
  • Coursework in LAW RELATING TO ESTATE MANAGEMENT, BUILDING CONSTRUCTION, PROPERTY MANAGEMENT, PRINCIPLES AND PRACTICE OF VALUATION, RATING AND TAXATION.
  • Continuing education in PROPERTY MANAGEMENT.
Work History
Rush-Copley Medical Center - Customer Service Associate
Yorkville, IL, 07/2020 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in [Number]% decrease in cancellations.
Johnston & Murphy - Customer Service Specialist
Annapolis, MD, 12/2019 - 07/2020
  • Handled numerous calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Carried out opening and closing functions to meet operational needs underpinning strong customer service.
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
  • Financial transactions such as sending and receiving money, bill payments, check cashing and card loading and money withdrawal.
Citizens Financial Group, Inc. - Maintenance Technician
Altoona, PA, 07/2018 - 06/2019
  • Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Maintained equipment by troubleshooting breakdowns and performing preventive maintenance.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment.
  • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs effectively, improving overall employee satisfaction.
  • Followed all work orders and specifications to determine which machines and equipment required replacement, repair or maintenance.
  • Calibrated temperature and equipment settings to optimize performance.
  • Troubleshot and diagnosed problems with mechanical and electrical systems and equipment.
  • Examined alarm systems and monitors to meet carbon monoxide and fire standards and safeguard personnel.
  • Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
Citizens Financial Group, Inc. - Maintenance Technician
Ambler, PA, 07/2016 - 06/2018
  • Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment.
  • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs effectively, improving overall employee satisfaction.
  • Examined alarm systems and monitors to meet carbon monoxide and fire standards and safeguard personnel.
  • Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.

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Resume Overview

School Attended

  • IT BUSTERS AND GAP BUSTER
  • Kumasi Polytechnic

Job Titles Held:

  • Customer Service Associate
  • Customer Service Specialist
  • Maintenance Technician
  • Maintenance Technician

Degrees

  • Higher National Diploma

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