Customer Service Associate resume example with 3+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively build loyalty and long-term relationships with customers while achieving all individual sales goals.
Skills
Cash Handling
Customer Service
Sorting
Filing
Typing
Microsoft Office Suite
Avenue
Book
Cash Handling
Cash registers
Chronically ill
Communication skills
Customer Service
Directing
Filing
Financial
Government
Home care
Home Health Aide
Managing
Microsoft Office Suite
Organizational skills
Organizational
Assist patients
Bathing
Pharmacy Technician
Record keeping
Selling
Sales
Sorting
Tax
Telephones
Typing
Inbound and outbound calling
Quality assurance
Process improvements
Customer relationship management
Effective communication
Sales techniques
Safety regulations
Customer relations
Organizational strengths
Customer service
Stockroom procedures
Inventory control
Direct sales
Product organization
In-store support
Experience
12/2019 to Current
Customer Service AssociateRush-Copley Medical Center – Sugar Grove, IL,
Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
Operating cash registers, managing financial transactions, and balancing drawers.
Achieving established goals.
Directing customers to merchandise within the store.
Increasing in store sales.
Superior product knowledge.
Maintaining an orderly appearance throughout the sales floor.
Introducing promotions and opportunities to customers.
Cross-selling products to increase purchase amounts.
Contributed to business growth by confirming customer satisfaction with service and quality.
Achieved high customer satisfaction scores by de-escalating complaints quickly.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Prepared, completed and processed customer account forms and database changes.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Educated customers on special pricing opportunities and company offerings.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
10/2017 to 02/2018
Home Health AidePlymouth Harbor On Sarasota Bay – Sarasota, FL,
Provide in-home care for disable, cognitively impaired, or chronically ill patients.
Prepare food according to diet plans, feed patients, perform light housekeeping.
Ensure patients adhere to care plans, diets and exercise regimens.
Transport patients to and from medical appointments.
Assist patients with daily personal care tasks such as bathing, dressing, and grooming.
Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
Observed patient vital signs and medication reactions, reporting any health concerns or behavioral changes.
Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships.
Maintained patient hygiene by giving bedpans, urinals, baths and shaves.
Administered personal care to clients within private home settings and championed patient independence and well-being.
Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores.
Delivered high level of assistance in general household duties, which included cooking, meal prep and food shopping.
10/2016 to 10/2017
Dental Office ReceptionistPremise Health – Shelbyville, TN,
Checking voicemail on a daily basis.
Post charges and payments to patient accounts.
Answering telephones.
Maintaining appointment book.
Sending new patient packets Mayor and Councilors of the City of Georgetown, Guyana.
Performed site evaluations, customer surveys and team audits as part of quality assurance program.
Earned good attendance record and built reputation for being on time and ready to work.
Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Developed, wrote and maintained detailed troubleshooting guide and knowledge base for use by other service desk staff and field service staff.
12/2015 to 10/2016
Revenue CollectorMayor & City Council – City, STATE,
Collection of revenue for government industry.
Perform financial record keeping and reports.
Developed payment plans and negotiated if required.
Assisted in the collection of revenue from offsite locations.
Evaluated paperwork to estimate all tax liability as per standard.
Conducted independent field audits and investigations of income tax returns to verify information provided.
Prepared briefs, sought out records and produced documentation in support of court cases.
Answered questions from taxpayers and assisted individuals with completing tax forms.
Maintained records for each case, including phone numbers, contacts and any actions taken.
Collected taxes, monitored payment plans and imposed deadlines on delinquent taxpayers.
Examined accounting systems and records to determine appropriateness of methods and controls.
Discussed and explained various tax forms with taxpayers.
Set up and monitored payment plans and processed payments.
Developed cost-savings and new solutions to existing problems through persistent research and innovation.
Correlated and recorded data obtained during surgical procedure, including maintaining departmental records, reports and charts.
Earned good attendance record and built reputation for being on time and ready to work.
Consistently provided exceptional service and attention to customers and stakeholders.
Education and Training
Expected in 05/2019
Certificate : CNA Southwestern Training Center, CNA license - Oklahoma City, OK GPA:
Expected in 2018
Pharmacy Technician Certificate: Pharmacy Technology Texas A&M University Kingsville , 700 University Blvd - Kingsville, TX GPA:
Expected in 2017
: - , GPA: New Visions Career, Liberty avenue, New York - Home Health Aide certificate
Expected in 2016
High school diploma: Reyaz Business Institute, Georgetown Guyana - , GPA:
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Resume Overview
School Attended
Southwestern Training Center, CNA license
Texas A&M University Kingsville , 700 University Blvd