Customer Service Associate resume example with 3+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively build loyalty and long-term relationships with customers while achieving all individual sales goals.

  • Cash Handling
  • Customer Service
  • Sorting
  • Filing
  • Typing
  • Microsoft Office Suite
  • Avenue
  • Book
  • Cash Handling
  • Cash registers
  • Chronically ill
  • Communication skills
  • Customer Service
  • Directing
  • Filing
  • Financial
  • Government
  • Home care
  • Home Health Aide
  • Managing
  • Microsoft Office Suite
  • Organizational skills
  • Organizational
  • Assist patients
  • Bathing
  • Pharmacy Technician
  • Record keeping
  • Selling
  • Sales
  • Sorting
  • Tax
  • Telephones
  • Typing
  • Inbound and outbound calling
  • Quality assurance
  • Process improvements
  • Customer relationship management
  • Effective communication
  • Sales techniques
  • Safety regulations
  • Customer relations
  • Organizational strengths
  • Customer service
  • Stockroom procedures
  • Inventory control
  • Direct sales
  • Product organization
  • In-store support
12/2019 to Current
Customer Service Associate Rush-Copley Medical Center Sugar Grove, IL,
  • Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
  • Operating cash registers, managing financial transactions, and balancing drawers.
  • Achieving established goals.
  • Directing customers to merchandise within the store.
  • Increasing in store sales.
  • Superior product knowledge.
  • Maintaining an orderly appearance throughout the sales floor.
  • Introducing promotions and opportunities to customers.
  • Cross-selling products to increase purchase amounts.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Achieved high customer satisfaction scores by de-escalating complaints quickly.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Prepared, completed and processed customer account forms and database changes.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
10/2017 to 02/2018
Home Health Aide Plymouth Harbor On Sarasota Bay Sarasota, FL,
  • Provide in-home care for disable, cognitively impaired, or chronically ill patients.
  • Prepare food according to diet plans, feed patients, perform light housekeeping.
  • Ensure patients adhere to care plans, diets and exercise regimens.
  • Transport patients to and from medical appointments.
  • Assist patients with daily personal care tasks such as bathing, dressing, and grooming.
  • Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
  • Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
  • Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
  • Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
  • Observed patient vital signs and medication reactions, reporting any health concerns or behavioral changes.
  • Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships.
  • Maintained patient hygiene by giving bedpans, urinals, baths and shaves.
  • Administered personal care to clients within private home settings and championed patient independence and well-being.
  • Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores.
  • Delivered high level of assistance in general household duties, which included cooking, meal prep and food shopping.
10/2016 to 10/2017
Dental Office Receptionist Premise Health Shelbyville, TN,
  • Checking voicemail on a daily basis.
  • Post charges and payments to patient accounts.
  • Answering telephones.
  • Maintaining appointment book.
  • Sending new patient packets Mayor and Councilors of the City of Georgetown, Guyana.
  • Performed site evaluations, customer surveys and team audits as part of quality assurance program.
  • Earned good attendance record and built reputation for being on time and ready to work.
  • Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Developed, wrote and maintained detailed troubleshooting guide and knowledge base for use by other service desk staff and field service staff.
12/2015 to 10/2016
Revenue Collector Mayor & City Council City, STATE,
  • Collection of revenue for government industry.
  • Perform financial record keeping and reports.
  • Developed payment plans and negotiated if required.
  • Assisted in the collection of revenue from offsite locations.
  • Evaluated paperwork to estimate all tax liability as per standard.
  • Conducted independent field audits and investigations of income tax returns to verify information provided.
  • Prepared briefs, sought out records and produced documentation in support of court cases.
  • Answered questions from taxpayers and assisted individuals with completing tax forms.
  • Maintained records for each case, including phone numbers, contacts and any actions taken.
  • Collected taxes, monitored payment plans and imposed deadlines on delinquent taxpayers.
  • Examined accounting systems and records to determine appropriateness of methods and controls.
  • Discussed and explained various tax forms with taxpayers.
  • Set up and monitored payment plans and processed payments.
  • Developed cost-savings and new solutions to existing problems through persistent research and innovation.
  • Correlated and recorded data obtained during surgical procedure, including maintaining departmental records, reports and charts.
  • Earned good attendance record and built reputation for being on time and ready to work.
  • Consistently provided exceptional service and attention to customers and stakeholders.
Education and Training
Expected in 05/2019
Certificate : CNA
Southwestern Training Center, CNA license - Oklahoma City, OK
Expected in 2018
Pharmacy Technician Certificate: Pharmacy Technology
Texas A&M University Kingsville , 700 University Blvd - Kingsville, TX
Expected in 2017
- ,
New Visions Career, Liberty avenue, New York - Home Health Aide certificate
Expected in 2016
High school diploma:
Reyaz Business Institute, Georgetown Guyana - ,
Activities and Honors

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Resume Overview

School Attended

  • Southwestern Training Center, CNA license
  • Texas A&M University Kingsville , 700 University Blvd
  • Reyaz Business Institute, Georgetown Guyana

Job Titles Held:

  • Customer Service Associate
  • Home Health Aide
  • Dental Office Receptionist
  • Revenue Collector


  • Certificate
  • Pharmacy Technician Certificate
  • High school diploma

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