LiveCareer-Resume

customer service associate resume example with 13+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Skills
  • Inbound and Outbound Calling
  • Customer Support
  • Issue and Complaint Resolution
  • Call Documentation
  • Multitasking and Prioritization
  • De-escalation Techniques
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Understanding Customer Needs
  • Creative Problem Solving
  • Customer Service
  • Data Entry
  • POS Systems and Ordering Platforms
  • Upbeat and Positive Personality
  • Transaction Processing
  • Verbal and Written Communication
  • Employee Management
  • Project Management
  • Verbal Communication
  • Computer Proficiency
  • Call Volume and Quality Metrics
  • Computer Skills
  • Remote Office Availability
  • Refunds and Returns Management
  • Invoice Preparation and Processing
  • Patient and Empathetic
  • Establishing and Maintaining Customer Relationships
  • Cultural Awareness and Sensitivity
  • Work Prioritization
  • Merchandise Orders and Exchanges
  • Multi-Line Phone Systems
  • Excellent Attention to Detail
  • Database Management
  • Product Recommendations
  • Policies and Procedures Adherence
  • Administrative and Office Support
  • Time Management
  • Sales and Upselling
Experience
12/2021 to Current
Customer Service Associate General Electric Monticello, UT,
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Operated multi-line phone system and online messaging system to communicate with customers.
  • Improved customer service wait times to mitigate complaints.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
08/2009 to Current
Caregiver, Special Needs Always Best Care Windsor, CT,
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Followed care plan and directions to administer medications.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Laundered clothing and bedding to prevent infection.
  • Improved patient outlook and daily living through compassionate care.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Followed safe lifting and transferring techniques to transport residents.
  • Supported bathing, dressing and personal care needs.
  • Assisted with meal planning to meet nutritional plans.
08/2021 to 10/2021
Care Assistant Dignity Health Redwood City, CA,
  • Assisted patients with personal care by bathing, dressing and grooming.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Improved patient outlook and daily living through compassionate care.
  • Served meals and assisted immobile or disabled individuals with eating.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Guided individuals to restroom for toileting and cared for incontinence needs.
  • Guided individuals to bathrooms and cared for incontinence needs.
  • Transferred patients to and from beds, chairs or wheelchairs using principles of body mechanics and equipment such as gait belts.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Followed safe lifting and transferring techniques to transport residents.
  • Made beds, organized rooms and lightly cleaned to maintain sanitary living environments.
  • Supported bathing, dressing and personal care needs.
Education and Training
Expected in 06/2004
High School Diploma:
Jules E Mastbaum High School - Philadelphia, PA,
GPA:

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Resume Overview

School Attended

  • Jules E Mastbaum High School

Job Titles Held:

  • Customer Service Associate
  • Caregiver, Special Needs
  • Care Assistant

Degrees

  • High School Diploma

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