customer service associate resume example with 2+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Seasoned Customer Associate with 6 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

  • Inbound and Outbound Calling
  • Invoicing
  • Guest Services
  • Customer Complaint Resolution
  • Self-Motivated
  • Excellent Communication
  • Dependable and Responsible
  • Organization and Time Management
  • PPE Compliance
  • Active Listening
  • Compliance, banking laws and regulations
  • Relationship building and management
  • Cash Handling
  • Behavioral Management
  • State Regulations Knowledge
  • Problem-Solving
  • Flexible and Adaptable
  • Medication Administration
Work History
Customer Service Associate, 05/2021 - Current
Crate And Barrel Wilmington, MA,
  • Responded to customer calls and emails to answer questions about products and services.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Informed customers about special promotions and provided detailed information for various products.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Executes excellent sales floor merchandising and selling.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained staff on operating procedures and company services.
Home Health Aide, 02/2021 - 05/2021
Bayada Home Health Care Lexington, NC,
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Administered prescribed medications under direction of physician.
  • Administered medication as directed by physician.
  • Followed nutritional plans to prepare optimal meals.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Completed medical and program reports and maintained records following clinic standard operating procedures.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.
  • Supervised daily activities and provided assistance to staff.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Improved patients' comfort with massage and application of topical treatments.
  • Increased medication and medical terminology knowledge through research and continuing education.
Fulfillment Team Member, 12/2020 - 03/2021
Cooper's Hawk Winery Orland Park, IL,
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Followed orders precisely for correct items, sizes and quantities.
  • Located needed merchandise in inventory using Type software and placed on skids for transport to shelves.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Greeted customers and directed to requested products.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Picked and packed order items.
Loader and Unloader, 11/2018 - 12/2019
  • Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
  • Operated computer programs to load finished products and hand-wrote tickets during computer network downtime.
  • Understood and adhered to state and federal regulations controlling warehousing, loading and shipping operations.
  • Reviewed and followed computerized work orders to determine quantities and types of products to be shipped.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
High School Diploma : , Expected in 06/2019
Pike High School - Indianapolis, IN
Status -

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Resume Overview

School Attended

  • Pike High School

Job Titles Held:

  • Customer Service Associate
  • Home Health Aide
  • Fulfillment Team Member
  • Loader and Unloader


  • High School Diploma

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