LiveCareer-Resume

customer service associate resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Personable Member Service Representative offering [Number] years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Skills

Central Scheduling (Revenue Cycle)

Medical Terminology

E Clinical Works

Microsoft applications

Amazon Workspaces (AWS)

Proficiency (EPIC

Outlook , Skpe Lync Microsoft Teams Zoom

network

VPN Access

Dynamics 365



















Work History
Customer Service Associate, 04/2021 - 07/2021
Rush-Copley Medical Center Aurora, IL,
  • Responded to customer comments and questions via LiveChat during shifts.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Acted as first point of contact and set appointments for prospective clients.
  • Called to coordinate schedules and set appointments.
  • Documented calls and appointments using Dynamics 365 software/ Genesys.
  • Answered phone calls and answered questions from potential customers.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Offered basic technical support for clients on wide range of company products.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Informed customers about special promotions and provided detailed information for various products.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered constant flow of customer calls with minimal wait times.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Regularly exceeded daily sales and product add-on quotas.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Provided information regarding charge accounts and loyalty programs.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Recommended products to customers, thoroughly explaining details.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Customer Service Representative Specialist, 04/2018 - 11/2020
Db Schenker Ontario, CA,
  • Answered phone calls and messages for 100+-physician patients medical facility, scheduling appointments and handling patient inquiries.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Verified insurance coverage and obtained pre-authorizations.
  • Verified all patient demographic information when registering for services.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services. ( My Chart )

· Scheduled for designated primary care Specialty/sub specialty and Radiology out-patient visits with in Grady Health System. Performs scheduling function in high volume fully computerized environment Acts as professional Liaison for staff other hospital personnel, medical staff, and physician offices

  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Responded to customer requests for products, services and company information.
  • Provided information regarding charge accounts and loyalty programs.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Recommended products to customers, thoroughly explaining details.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Regularly exceeded daily sales and product add-on quotas.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Answered constant flow of customer calls with minimal wait times.
Client Service Coordinator, 12/2016 - 10/2018
Cox Auto Inc Oakland, CA,
  • Processed medical records requests from outside providers according to facility, state and federal law.
  • Uploaded physician progress notes, history and physicals into electronic medical records.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Maintained historical reference by abstracting and coding clinical data such as diseases, operations, procedures and therapies with standard classification systems.
  • Maintained patient records in compliance with security regulations.

· Explain financial requirement to patients or responsible party and collect /post deposits or deductible amounts as require for outside clinics , could include that referring physicians have obtained prior authorization as needed and rescheduling appointments if necessary

· Performed clerical tasks, including answering incoming phone calls, sorting mail and sending correspondence.

· Communicated effectively with staff, patients and insurance companies by email and telephone.

· Implemented improvements in manual and electronic billing procedures.

  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Executed and devised business development strategies to attract and acquire new clients, including content marketing, cold-calling and networking.
  • Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
  • Managed master calendar, including efficiently scheduling and confirming [Type] appointments for [Number] [Job title]s.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Introduced clients to available online resources and services to increase convenience.
  • Connected with clients through consultative sales strategies to understand and address requirements.
  • Called existing and prospective customers to evaluate desires and offer [Product or Service] options.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Created customer support strategy to increase customer retention.
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed department call volume of [Number] calls per day and coordinated department schedules to maximize coverage during peak hours.
Education
High School Diploma: , Expected in 05/1991
-
Cornerstone Charter Academy High School - Townsend, GA,
GPA:
Status -

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Resume Overview

School Attended

  • Cornerstone Charter Academy High School

Job Titles Held:

  • Customer Service Associate
  • Customer Service Representative Specialist
  • Client Service Coordinator

Degrees

  • High School Diploma

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