Customer Service Associate resume example with 1+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Education
Expected in 12/2022Associate of Arts | NursingIndian River State College, Ft. Pierce, FLGPA:
Expected in 05/2022High School Diploma | Vero Beach High School, Vero Beach, FLGPA:
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in Food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Reliable person providing friendly, individualized service in store-front parlors and shops. Coordinated front desk manager with excellent multitasking and customer service skills. Flexible team member with experience preparing personal food orders, restocking inventory and operating cash registers.
Accomplishments
Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Won "Phlebotomy Certification of Completion" award in 2021.
Won "Domestic Violence/Elder Abuse Education Certification of Completion" award in 2021.
Won "Prevention of Medical Errors Certification of Completion" award in 2021.
Won "Infection Prevention & Control Seminar HIV/AIDS (OSHA Bloodborne/Airborne Pathogens) Certification of Completion" award in 2021.
Won "Fire Safety Certification of Completion" award in 2021.
Became CPR certified in 2021.
Received the recognition of a perfect 4.0 unweighted GPA by Vero Beach High School in 2019.
Received the recognition of "Pride of the Tribe" by maintaining a GPA of over 3.8 by Vero Beach High School from 2019-2022.
Skills
De-escalation Techniques
Upbeat and Positive Personality
Calm and Professional Under Pressure
Issue and Complaint Resolution
Efficient and Detail-Oriented
Multitasking and Prioritization
Cultural Awareness and Sensitivity
Team-Oriented and Cooperative
Computer Proficiency
Time Management
Work History
06/2021 to CurrentCustomer Service AssociatePublic Consulting Group | Norwalk, CA,
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Informed customers about special promotions and provided detailed information for various products.
Developed and actualized customer service initiatives to decrease wait times.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures.
Trained new cafe workers in sales, customer service and safety.
Produced food and drink products adhering to company quality and quantity standards.
Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
Kept work area tidy and sanitary, promptly addressing spills and other messes.
Operated cash register, taking payments and issuing customer receipts.
Processed sales transactions for cash, debit and credit purchases.
Monitored amounts of each ice cream flavor and replaced when depleted.
Maintained menu knowledge to provide recommendations and answers to customer questions.
03/2021 to 07/2022HostessThe Clevelander Hotel | North Bay Village, FL,
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Answered customer questions about hours, seating and menu information.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Monitored seating area and checked restrooms regularly to keep spotless.
Informed servers of newly seated parties for speedy service.
Recorded available tables after seating each party using specialized seating software.
Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Worked well in diverse team settings by partnering with others to complete tasks.
12/2019 to 03/2020Pizza MakerMod Pizza | Ogden, UT,
Monitored and maintained clean working areas and cooking surfaces.
Prepared raw materials for cooking by cutting vegetables and preparing dough.
Wiped down counters and food prep stations using bleach and clean cloths.
Coached new workers on store policies, pizza making and dough preparation.
Reduced ingredient waste when creating pizzas by following pan size, dough quantity requirements and topping measurements.
Sent order information to kitchen using computer system and giving verbal instructions about customers' special requests and needs to other staff.
Oversaw inventory and restocked ingredients following First-In First Out (FIFO) method to minimize spoilage.
Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles and cleaning floors during slow periods.
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