Customer Service Associate resume example with 8+ years of experience
Jessica Claire
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Accomplishments
Raised and showed swine during High School.
Received first place ribbons and advanced to final round at Oklahoma Youth Expo.
Worked on class projects in Ag mechanics.
Learned proper use, inventory and storage of common tools.
Learned proper handling and use of various chemicals to include oil, hydraulic fluids and paints.
Assisted underclass students in learning Ag skills.
Skills
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Work History
Customer Service Associate, 02/2022 - Current
Safelite Autoglass – West Palm Beach, FL,
Safelite Autoglass – West Palm Beach, FL,
- Demonstrated items to customers and created customer awareness, interest and sales.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Offered basic technical support for clients on wide range of company products.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Effectively communicated with customers about account changes, new products or services and potential upgrades.
- Promptly responded to inquiries and requests from prospective customers.
- Provided ongoing guest service.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Investigated and resolved customer inquiries and complaints quickly.
Stocking Associate, 04/2016 - 12/2021
Macy's – Edison, NJ,
Macy's – Edison, NJ,
- Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
- Used POS to maintain and update records of inventory, prices, shipments and shortages.
- Scanned, recorded and verified received inventory during regular shipments.
- Completed floor replenishment to guarantee customer satisfaction and size availability.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Consistently lifted materials weighing as much as 50 pounds.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Maintained effective team member communication.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Performed inventory counts and stocked merchandise.
- Assisted in development of trainees, providing instruction and support to optimize readiness.
- Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
3rd Key Holder, 10/2013 - 03/2016
Meijer, Inc. – Middletown, OH,
Meijer, Inc. – Middletown, OH,
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Streamlined opening and closing procedures as integral member of store staff.
- Returned change and currency and processed debit and credit card payments with 100% accuracy rate.
- Mentored new sales associates to contribute to store's positive culture.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Overnight Stocker, 03/2013 - 06/2013
Walmart – City, STATE,
Walmart – City, STATE,
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Completed regular cycle counts and inventory audits.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Scanned shelves and product cases to locate expired, outdated and spoiled items.
- Safely and securely loaded items to prevent damage during transport.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Education
High School Diploma: , Expected in 05/2011
Mcloud High School - Mcloud, OK
Mcloud High School - Mcloud, OK
- Member of Future Farmers of America
- Showed Swine at Local, County, Regional and State shows
- Received First Place and Reserve Breed Champion awards
- Participated in class projects within Ag class environment
- Learned use, inventory and storage of common hand tools.
- Helped new students learn Ag Class procedures
Affiliations
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Resume Overview
School Attended
- Mcloud High School
Job Titles Held:
- Customer Service Associate
- Stocking Associate
- 3rd Key Holder
- Overnight Stocker
Degrees
- High School Diploma
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