LiveCareer-Resume

customer service associate resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer and human services industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Issue and Complaint Resolution
  • Correcting Discrepancies
  • Preparation of Demonstrations
  • Call Documentation
  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • Presenting Solutions
  • Customer Data Confidentiality
  • Efficient and Detail-Oriented
  • Customer Retention Strategies
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Speaking Clearly
  • Monetary Transactions
  • Inbound and Outbound Calling
  • Guest Satisfaction
  • Computer Proficiency
Work History
07/2021 to Current
Customer Service Associate Borden Dairy Tuscaloosa, AL,
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Provided a positive experience for all customers while also making sure to maintain a clean environment for both customers and coworkers.
  • Maintained effective communication with staff in order to ensure the safety of customers as well as providing a fun and happy experience for everyone.
09/2014 to 06/2022
Paraprofessional Educator General Dynamics Scott Air Force Base, IL,
  • Provided support to help students with special needs learn and grow.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
  • Provided support during classes, group lessons and classroom activities.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Supported student learning objectives through personalized and small group assistance.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Delivered curriculum in both one-on-one lessons and group learning environments.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
10/2020 to 03/2021
Customer Service Representative Triton Technology Group City, STATE,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Provided information regarding charge accounts and loyalty programs.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promptly responded to inquiries and requests from prospective customers.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Education
Expected in 05/2002
High School Diploma:
Rogers High School - Newport, RI
GPA:
Certifications

Successfully completed the teaching assistant course at the Adult Learning Center in Middletown, RI. I passed the parapro test and received my certification as a paraprofessional educator in May of 2014.

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Resume Overview

School Attended

  • Rogers High School

Job Titles Held:

  • Customer Service Associate
  • Paraprofessional Educator
  • Customer Service Representative

Degrees

  • High School Diploma

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