Customer Service Associate resume example with 1 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Hardworking Customer Service Representative with 2 years of experience working with Children, CPR, communication, and team work. Trained in project and time management with extensive knowledge of communication and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Supervised team of 10 staff members.
Resolved product issue through consumer testing.
Skills
Sales
Scheduling
Client Needs Assessment
Sales Goals
Cash Handling
Cleaning
Product Knowledge
Customer Complaint Resolution
Cash Register Operation
Visual Displays
Shipping and Receiving
Work History
08/2020 to 10/2020
Customer Service AssociateRush-Copley Medical Center – Naperville, IL,
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Exceeded service objectives by applying proven customer service and sales best practices.
Supported senior management in executive decision-making by drafting informative reports.
Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
Maintained clean sales floor and straightened and faced merchandise.
Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
Developed and actualized customer service initiatives to decrease wait times.
Skilled using cash register including processing sales discounts and refunds.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
Offered advice and assistance to customers, paying attention to special needs or wants.
Assisted with price verifications and implemented adjustments for discounts or promotions.
Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations.
Educated customers on promotions to enhance sales.
Modified and refined offerings and operational practices to meet changing customer requirements.
Provided primary customer support to internal and external customers in fast-paced environment.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Utilized exceptional communication to connect with customers, assess needs and present solutions.
Informed customers about special promotions and provided detailed information for various products.
05/2020 to 08/2020
CashierDignity Health – Erlanger, KY,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Reviewed and resolved differences between accounting information and cash drawer.
Counted cash in register drawer at beginning and end of shift.
Requested official identification for Food City purchases and verified details, consistently meeting strict legal standards of underage sales.
Assisted customers by answering questions and fulfilling requests.
Checked prices for customers and processed items sold by scanning barcodes.
Mentored new team members on POS system operation, customer service strategies and sales goals.
01/2020 to 04/2020
Fast Food CashierTraditions Spirits – Sulphur, OK,
Observed customer purchases in line and differentiated between standard portions.
Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Prepared and expedited food orders to support waitstaff and other team members.
Operated as full-service food provider in Wendy's establishment by taking orders, preparing meals and collecting payments.
Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
Performed shift change tasks each day to keep store efficient and neat.
Operated and sanitized kitchen and food preparation equipment.
04/2018 to 08/2018
Fast Food Crew MemberHudson Group – Saginaw, TX,
Operated as full-service food provider in McDonald's establishment by taking orders, preparing meals and collecting payments.
Education
Expected in 05/2024
Associate in Social Work: Social Work Northeast State Community College - , GPA:
Expected in 05/2020
High School Diploma: Greeneville High School - , GPA:
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