LiveCareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Education
Expected in 06/2018
High School Diploma:
Hillsborough High School - Hillsborough, NJ
GPA:
Expected in
: Sports Management
Florida State University - Tallahassee, FL
GPA:
Professional Summary

Efficient [Job Title] skilled in managing stock and merchandising products. Expert in assisting customers, multitasking, and handling high-volume work. Well-versed in [Type] environments. Energetic individual with enthusiasm and aspiration to work hard. Punctual, reliable and willing to work any shift. Lifts [Number] pounds and leverages strong safety and equipment knowledge in operating [Type] and [Type] equipment. Dependable [Job Title] with terrific work ethic and expertise in managing [Task] and [Task] in quick-paced settings. Drove customer loyalty by promptly offering assistance. Established commitment to engaging customers.

Skills
  • Merchandise organization
  • Department operations
  • Food safety understanding
  • Stock Rotation Guidelines
  • Cleaning
  • Written and oral communication
  • Sanitizing requirements
  • Cleaning skills
  • Cardboard recycling
  • Shelf organizing
  • Safety standards and protocols
  • Grocery equipment
  • Employee training
  • Customer service-focused
  • Product processing
  • Unloading Procedures
  • Food Safety
  • Sorting
  • Assisting customers
  • Memorization and recall aptitude
  • Removing defective products
  • Maintaining freshness
  • Basic math
  • Product stocking
  • Performance improvement
Work History
03/2021 to 08/2021
Customer Service Associate Rush-Copley Medical Center Oswego, IL,
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Offered basic technical support for clients on wide range of company products.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Executes excellent sales floor merchandising and selling.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Informed customers about special promotions and provided detailed information for various products.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Recommended products to customers, thoroughly explaining details.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Responded to customer requests for products, services and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
09/2020 to 11/2020
Bar Back Brass Tap Beer Bar Bonita Springs, FL,
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Replaced empty kegs and soda syrups.
  • Restocked ice, condiments and snacks.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Checked dining area supplies of linens, wrapped silverware and replenished low stock.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Engaged in suggestive selling and other sales techniques.
11/2018 to 08/2019
Grocery Stocker Meijer, Inc. Canton, MI,
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Assisted customers by finding items quickly, boosting store satisfaction rate by [Number]%.
  • Moved and lifted heavy loads of merchandise using [Type] equipment.
  • Kept work areas neat, clean and free from debris.
  • Checked aisles and [Type] areas for spills or [Type] issue and notified [Job title] for quick clean-up.
  • Interacted with guests in friendly and knowledgeable way.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.

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Resume Overview

School Attended

  • Hillsborough High School
  • Florida State University

Job Titles Held:

  • Customer Service Associate
  • Bar Back
  • Grocery Stocker

Degrees

  • High School Diploma

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