Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Education
Expected in 06/2018
High School Diploma: Hillsborough High School - Hillsborough, NJ GPA:
Expected in
: Sports Management Florida State University - Tallahassee, FL GPA:
Professional Summary
Efficient [Job Title] skilled in managing stock and merchandising products. Expert in assisting customers, multitasking, and handling high-volume work. Well-versed in [Type] environments. Energetic individual with enthusiasm and aspiration to work hard. Punctual, reliable and willing to work any shift. Lifts [Number] pounds and leverages strong safety and equipment knowledge in operating [Type] and [Type] equipment. Dependable [Job Title] with terrific work ethic and expertise in managing [Task] and [Task] in quick-paced settings. Drove customer loyalty by promptly offering assistance. Established commitment to engaging customers.
Skills
Merchandise organization
Department operations
Food safety understanding
Stock Rotation Guidelines
Cleaning
Written and oral communication
Sanitizing requirements
Cleaning skills
Cardboard recycling
Shelf organizing
Safety standards and protocols
Grocery equipment
Employee training
Customer service-focused
Product processing
Unloading Procedures
Food Safety
Sorting
Assisting customers
Memorization and recall aptitude
Removing defective products
Maintaining freshness
Basic math
Product stocking
Performance improvement
Work History
03/2021 to 08/2021
Customer Service AssociateRush-Copley Medical Center – Oswego, IL,
Developed and actualized customer service initiatives to decrease wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Resolved concerns with products or services to help with retention and drive sales.
Offered basic technical support for clients on wide range of company products.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Demonstrated items to customers and created customer awareness, interest and sales.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Executes excellent sales floor merchandising and selling.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Informed customers about special promotions and provided detailed information for various products.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Recommended products to customers, thoroughly explaining details.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Responded to customer requests for products, services and company information.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
09/2020 to 11/2020
Bar BackBrass Tap Beer Bar – Bonita Springs, FL,
Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Replaced empty kegs and soda syrups.
Restocked ice, condiments and snacks.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Checked dining area supplies of linens, wrapped silverware and replenished low stock.
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Engaged in suggestive selling and other sales techniques.
11/2018 to 08/2019
Grocery StockerMeijer, Inc. – Canton, MI,
Moved merchandise using forklifts, pallet jacks and hand trucks.
Labeled products, rotated stock and fronted merchandise for appealing display.
Assisted customers by finding items quickly, boosting store satisfaction rate by [Number]%.
Moved and lifted heavy loads of merchandise using [Type] equipment.
Kept work areas neat, clean and free from debris.
Checked aisles and [Type] areas for spills or [Type] issue and notified [Job title] for quick clean-up.
Interacted with guests in friendly and knowledgeable way.
Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
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