Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Seasoned Customer Associate with over 10 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Skills
  • Inbound and Outbound Calling
  • Sales
  • Invoicing
  • Shipping and Receiving
  • Client Needs Assessment
  • Sales Goals
  • Cash Handling
  • Store Merchandising
  • Cleaning
  • Product Knowledge
  • Customer Complaint Resolution
  • New Product Information
  • Cash Register Operation
  • Product Location
  • Quality Management
  • Point of Sale Systems
  • Guest Services
  • Cash Drawer Management
  • Drawer Management
  • Merchandise Restocking
  • Refund Handling
  • Product Restocking
  • Retail Merchandising
  • Payment processing
  • Guest inquiries
  • Payment collection
  • Cleaning and sanitizing
  • Customer Relations
  • Reports and documents
  • Written and verbal communication
  • Money handling
  • Refunds and exchanges
  • Currency counting
  • Order taking
  • Cash register systems
  • Basic math skills
  • Time management skills
  • Records Maintenance
  • Spirit, wine and beer expertise
  • Customer and client relations
  • Customer/Client relations
  • Shorthand writing
  • Documentation and reporting
  • Professional demeanor
  • Verbal and written communication
  • Time management
  • Performance improvement
  • Organization skills
  • Telephone skills
  • Mail handling
Work History
12/2020 to 02/2021 Receptionist American Senior Communities | Wabash, IN,
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Balanced [Job title] availability, customer schedules and maximum load levels when scheduling appointments.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Collected, sorted, distributed and sent mail and packages.
  • Maintained building security by monitoring logbook and issuing visitor badges.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Received and routed business correspondence to correct departments and staff members.
11/2019 to 03/2020 Customer Service Associate Transperfect | Dallas, TX,
  • Erased user data, debugged application issues and refurbished devices for resale.
  • Coordinated installation of new users and relocations of existing users.
  • Installed and configured new devices and system components.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
04/2019 to 10/2019 Receptionist Assistant Transperfect | Denver, CO,
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Received and routed business correspondence to correct departments and staff members.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Collected, sorted, distributed and sent mail and packages.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
01/2014 to 01/2015 Customer Service Associate Spectrum Health | Zeeland, MI,
  • Investigated and resolved customer inquiries and complaints quickly.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Responded to customer requests for products, services and company information.
  • Managed timely and effective replacement of damaged or missing products.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
07/2011 to 01/2012 Sales Associate Martin's Family Clothing | City, STATE,
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated customers on promotions to enhance sales.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Maintained records related to sales, returns and inventory availability.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Achieved perfect attendance record for months six consecutively.
  • Created stunning displays to capture customer attention. and increase sales.
  • Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
Education
Expected in | Business Administration Gadsden State Community College, Anniston, AL, GPA:
Expected in 05/2010 High School Diploma | Randolph County High School, Wedowee, AL GPA:

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Resume Overview

School Attended

  • Gadsden State Community College
  • Randolph County High School

Job Titles Held:

  • Receptionist
  • Customer Service Associate
  • Receptionist Assistant
  • Customer Service Associate
  • Sales Associate

Degrees

  • High School Diploma

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