, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Seasoned Customer Associate with over 10 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Skills
Inbound and Outbound Calling
Sales
Invoicing
Shipping and Receiving
Client Needs Assessment
Sales Goals
Cash Handling
Store Merchandising
Cleaning
Product Knowledge
Customer Complaint Resolution
New Product Information
Cash Register Operation
Product Location
Quality Management
Point of Sale Systems
Guest Services
Cash Drawer Management
Drawer Management
Merchandise Restocking
Refund Handling
Product Restocking
Retail Merchandising
Payment processing
Guest inquiries
Payment collection
Cleaning and sanitizing
Customer Relations
Reports and documents
Written and verbal communication
Money handling
Refunds and exchanges
Currency counting
Order taking
Cash register systems
Basic math skills
Time management skills
Records Maintenance
Spirit, wine and beer expertise
Customer and client relations
Customer/Client relations
Shorthand writing
Documentation and reporting
Professional demeanor
Verbal and written communication
Time management
Performance improvement
Organization skills
Telephone skills
Mail handling
Work History
12/2020 to 02/2021ReceptionistAmerican Senior Communities | Wabash, IN,
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Kept reception area clean and neat to give visitors positive first impression.
Balanced [Job title] availability, customer schedules and maximum load levels when scheduling appointments.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Sorted, received and distributed mail correspondence between departments and personnel.
Routed incoming mail and messages to relevant personnel without delay.
Supported various administrative duties by proofreading, transcribing and invoicing.
Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
Collected, sorted, distributed and sent mail and packages.
Maintained building security by monitoring logbook and issuing visitor badges.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Received and routed business correspondence to correct departments and staff members.
11/2019 to 03/2020Customer Service AssociateTransperfect | Dallas, TX,
Erased user data, debugged application issues and refurbished devices for resale.
Coordinated installation of new users and relocations of existing users.
Installed and configured new devices and system components.
Maintained excellent attendance record, consistently arriving to work on time.
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
04/2019 to 10/2019Receptionist AssistantTransperfect | Denver, CO,
Kept reception area clean and neat to give visitors positive first impression.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Managed multi-line telephone system and greeted claimants during office visits.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Received and routed business correspondence to correct departments and staff members.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Collected, sorted, distributed and sent mail and packages.
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
01/2014 to 01/2015Customer Service AssociateSpectrum Health | Zeeland, MI,
Investigated and resolved customer inquiries and complaints quickly.
Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
Responded to customer requests for products, services and company information.
Managed timely and effective replacement of damaged or missing products.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
07/2011 to 01/2012Sales AssociateMartin's Family Clothing | City, STATE,
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Engaged with customers to effectively build rapport and lasting relationships.
Educated customers on promotions to enhance sales.
Maintained organized, presentable merchandise to drive continuous sales.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Maintained records related to sales, returns and inventory availability.
Prepared merchandise for sales floor by pricing or tagging.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Achieved perfect attendance record for months six consecutively.
Created stunning displays to capture customer attention. and increase sales.
Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
Education
Expected in | Business AdministrationGadsden State Community College, Anniston, AL, GPA:
Expected in 05/2010High School Diploma | Randolph County High School, Wedowee, ALGPA:
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