customer service associate delivery driver resume example with 2+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 9XXX5
My objective is to make a difference in society and to conquer anything I come across. Furthermore I want to build a better future for myself. I have experienced retail and utility material handling for 2-3 years in a very fast paced environment (Kohls Department Store Warehouse). I also have experienced retail and food customer service for the last 2-3 years in a fast paced environment (Royal Farms and Pizza Hut). I have managerial experience with both Kohl's Warehouse and Royal Farms.
Overlea High School Baltimore, MD Expected in 2011 High School Diploma : - GPA :
Kroger - Customer Service Associate/ Delivery Driver
Cypress, TX, 03/2014 - 08/2014

Unloading supply/food truck, RF Scan Gun Duties, Lifting up to 10-30lbs, inventory replenishment. Accepted payment from customers and made change as necessary.Apportioned and served food to facility residents, employees, or patrons.Assisted co-workers.Assisted with seating as needed. Checked the quantity and quality of received products. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area. Cleaned and prepared various foods for cooking or serving.Cleaned work areas and tables. Loaded dishwashers and hand-washed items such as pots, pans, knives. Stocked and rotated products, stocked supplies, and paper goods in a timely basis. Weighed, measured, and mixed ingredients according to recipes using various kitchen utensils and equipment.

Kohl's E-Commerce Warehouse - Overnight Material Handler and Assistant Manager
City, STATE, 08/2011 - 01/2014

Forklift Operation, RF Scan Gun task/duties, Electric/Manual Pallet Jack Operation, Order Pulling, Order Packing, Order Picking, Inventory Auditing, Shipping, Receiving, Inventory Replenishment, Lifting, up to 30-100lbs at a time. Overseeing of 50-100, employees(based upon work load for the day). Maintained warehouse work area cleanliness. Data Entry using Microsoft Office and Manhattan Warehouse Associates systems. People Soft Financial and Shift Management using Oracle, and Kronos Workforce. Maintained accurate stock records and schedules.Selected products for specific routes according to pick sheets.Supervised material flow, storage and order fulfillment. Evaluated operational records and made scheduling adjustments to maximize efficiency. Oversaw special orders and after-hours, urgent shipping jobs.Unloaded, picked, staged and loaded products for shipping. Reported inventory balances and cycle counts in WMS systems. Oversaw training of [Number] new employees each quarter. Received incoming shipments and reviewed contents against invoice for accuracy. Rotated stock by code and receiving date. Followed proper selection procedures as established by the company. Transported goods from racks, shelves and vehicles. Worked at a rapid pace to meet tight deadlines. Completed 30-hour OSHA training in different lift truck training sessions. Removed pallets, freezer boxes and damaged products from returning trailers. Banded, wrapped, packaged and cleaned equipment. Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate. Evaluated and reconfigured systems to support customer service and operational goals. Assembled product containers and crates. Packed containers and re-packed damaged containers.

Royal Farms - Customer Service Assistant Manager
City, STATE, 03/2013 - 11/2013

Cash management, Overseeing up to 10-15 employees, Retail Inventory Auditing, Uphold store cleanliness, RF Scan Gun Duties, Unloading supply truck, Inventory Replenishment, Lifting up to 5-30lbs, Data Entry using Microsoft Office. Maintained accurate stock records and schedules.Conducted monthly, quarterly and yearly inventories of the store stock. Oversaw training of new employees each quarter. Verified proper temperature levels on all merchandise requiring refrigeration. Rotated stock by receiving date. Transported goods from racks, shelves and vehicles. Successfully managed the activities of team members. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Provided a high level of product and leadership support to employees and customers. Effectively communicated with team members to maintain clearly defined expectations.Effectively managed departmental expenses to stay within allocated budget.Resolved customer questions, issues and complaints.Developed rapport with the customer base by handling difficult issues with professionalism. Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department. Generated and distributed daily reports and order acknowledgments to appropriate personnel.

  • Inventory Auditing
  • Money Management
  • Customer Service
  • Data Entry
  • People Soft Financial
  • Forklift Operation
  • Inventory
  • Kronos Workforce
  • Microsoft Office 2007-2014
  • Oracle
  • Pallet Jack
  • Receiving
  • Retail
  • Shipping
  • Manhattan Associates Warehouse Management
  • Order Management Systems

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Resume Overview

School Attended

  • Overlea High School

Job Titles Held:

  • Customer Service Associate/ Delivery Driver
  • Overnight Material Handler and Assistant Manager
  • Customer Service Assistant Manager


  • High School Diploma

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