Customer Service Associate Delivery Driver resume example

Forklift Operation, RF Scan Gun task/duties, Electric/Manual Pallet Jack Operation, Order Pulling, Order Packing, Order Picking, Inventory Auditing, Shipping, Receiving, Inventory Replenishment, Lifting, up to 30-100lbs at a time. Overseeing of 50-100, employees(based upon work load for the day). Maintained warehouse work area cleanliness. Data Entry using Microsoft Office and Manhattan Warehouse Associates systems. People Soft Financial and Shift Management using Oracle, and Kronos Workforce. Maintained accurate stock records and schedules.Selected products for specific routes according to pick sheets.Supervised material flow, storage and order fulfillment. Evaluated operational records and made scheduling adjustments to maximize efficiency. Oversaw special orders and after-hours, urgent shipping jobs.Unloaded, picked, staged and loaded products for shipping. Reported inventory balances and cycle counts in WMS systems. Oversaw training of [Number] new employees each quarter. Received incoming shipments and reviewed contents against invoice for accuracy. Rotated stock by code and receiving date. Followed proper selection procedures as established by the company. Transported goods from racks, shelves and vehicles. Worked at a rapid pace to meet tight deadlines. Completed 30-hour OSHA training in different lift truck training sessions. Removed pallets, freezer boxes and damaged products from returning trailers. Banded, wrapped, packaged and cleaned equipment. Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate. Evaluated and reconfigured systems to support customer service and operational goals. Assembled product containers and crates. Packed containers and re-packed damaged containers.

Cash management, Overseeing up to 10-15 employees, Retail Inventory Auditing, Uphold store cleanliness, RF Scan Gun Duties, Unloading supply truck, Inventory Replenishment, Lifting up to 5-30lbs, Data Entry using Microsoft Office. Maintained accurate stock records and schedules.Conducted monthly, quarterly and yearly inventories of the store stock. Oversaw training of new employees each quarter. Verified proper temperature levels on all merchandise requiring refrigeration. Rotated stock by receiving date. Transported goods from racks, shelves and vehicles. Successfully managed the activities of team members. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Provided a high level of product and leadership support to employees and customers. Effectively communicated with team members to maintain clearly defined expectations.Effectively managed departmental expenses to stay within allocated budget.Resolved customer questions, issues and complaints.Developed rapport with the customer base by handling difficult issues with professionalism. Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department. Generated and distributed daily reports and order acknowledgments to appropriate personnel.