Dedicated worker that is very talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 15+ years of experience in quickly resolving all types of concerns, issues, and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.
Cheerful and upbeat customer service and secretarial history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.
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