customer service associate resume example with 20+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Reliable and upbeat CSA successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing . Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Energetic Detailer offering expertise in Complete Automotive Detailing

and restoration. Knowledgeable in high-end cars and current cleaning techniques. Particularly talented in bringing interiors and exteriors up to showroom standards.

Dedicated Security Supervisor skilled in providing exceptional security monitoring, including knowledge of surveillance protocols and CCTV equipment. Focused and detail-oriented with a proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations. Highly effective at risk and operational management. Identifies safety threats and finds workable solutions.

  • Customer service optimization
  • Customer focused-service
  • Call center customer service
  • Adherence to high customer service standards
  • Inbound Customer Service
  • Security team management
  • Weapons screening
  • Interrogation techniques
  • Access systems and patrol
  • Takedown maneuvers
  • Physical restraint training
  • Safety and security regulations
  • CCTV Monitoring
  • CQC Training
  • Loss prevention
  • Emergency Response
  • Property clearing , sweeping , Breeching
  • Surveillance
  • Baton Training
  • Firearms OC and Taser training
  • Interior and Exterior complete automotive Detailer
  • Mercedes Customer One Star Certified
  • Dupont Certified
  • Over 20 years in Automotive detailing experience
  • Safety standards and protocols
Colin Mcewen High School Malibu, CA, Expected in 06/1995 High School Diploma : - GPA :
Work History
Wells Fargo - Customer Service Associate
Spanish Fork, UT, 09/2014 - 10/2019
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in all Willam Sonoma Brand products for West Elm, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Mark and Graham, William Sonoma Home, and William Sonoma.
  • Discussed Product Information with customers, outlined restrictions and educated on policies.
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Ed Napleton Automotive Group - Automotive Detailer
Macon, GA, 03/2011 - 09/2012

*Customer One Star Certified Through Mercedes Benz.

*Dupont Product Certified Through Mercedes Benz.

Complete Interior and Exterior Detailing of all new and pre owned vehicles.

Pre delivery inspection of all new vehicles. Removal of all plastic protective sheeting and cardboard anti scuff protection paneling. Detailing including but not limited to : Hand washing or automated tunnel wash system, Bug and Tar removal, Clean and polishing of Tires wheel wells and Rims, Tire dressing, complete blow out and vacuum of vehicle and trunk, cleaning of all door jambs, windows and or glass, consoles, cup holders, vents, gauges and knobs, Detailing and treatment of all floor mats, Interior carpet cleaning and extracting removing chemical cleaners restoring carpet, headliner cleaning, Leather and plastic interior cleaning and treatment restoration, removal of Fallout , clay bar painted surfaces, compounding and scratch removal, Headlight Restoration, Paint polishing, oxidation and swirl removal, Buffing of vehicle to remove light to medium scratches, Hard water stain removal, Decal installation or removal, laying plastic protective sheeting for carpet and kick panels, and much more.

  • Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
  • Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
  • Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
  • Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Applied dyes and reconditioning chemicals to vinyl tops of vehicles to restore color and condition.
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Aquatronics/Filtronics - Head of Security/Warehouse Manager
City, STATE, 01/1994 - 07/2012
  • Drafted security operating procedures and training materials for human resources department.
  • Conducted Several security audits per month to identify potential problems related to physical security, staff safety and asset protection.
  • Advised Owners and conducted investigations of significant threats and loss or misappropriation of assets.
  • Demonstrated commitment to public safety by patrolling 25,000 square foot property maintaining employee safety in parking lot and inside building.
  • Oversaw team of up to 4 security officers and managed administrative duties, including scheduling and performance evaluations.
  • Developed improved training methods with focus on public safety and officer awareness.
  • Developed and reviewed specifications for design and construction of security systems.
  • Implemented security measures, which resulted in Several decreased incidents.
  • Supervised grounds, employee entrances and exits and security officers on duty.
  • Analyzed and investigated all incidents alongside functional management and security supervisors.
  • Identified fraudulent transactions and accounts, resulting in numerous prosecutions over the years.
  • Inspected security design features, installations and programs to verify compliance with applicable standards and OSHA regulations.
  • Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
  • Realigned production schedules to factor in changing conditions such as materials shortages and changing designs.
  • Completed daily cycle counts to maintain accuracy of records.
  • Used equipment like forklifts and pallet jacks to move inventory.
  • Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

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Resume Overview

School Attended

  • Colin Mcewen High School

Job Titles Held:

  • Customer Service Associate
  • Automotive Detailer
  • Head of Security/Warehouse Manager


  • High School Diploma

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