LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Friendly and efficient customer service associate devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding Circle K standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Motivated Barista leveraging team skills to build customer-driven sales experience. Takes initiative to create menu items for specifications, always delivering service with enthusiasm. Excellent problem-solving skills to work within busy and constantly changing environment. Self-directed Fast Food Cashier accomplished at processing customer payments by cash, debit, credit or gift card. Comfortable working in team settings or individually. Experience with taking customer orders while guaranteeing efficient and accurate service.

Skills
  • Customer Service
  • Calm and Professional Under Pressure
  • Teamwork and Collaboration
  • Multitasking and Prioritization
  • Customer Support
  • Patient and Empathetic
  • Understanding Customer Needs
  • Time Management
  • Excellent Attention to Detail
  • Team-Oriented and Cooperative
  • Verbal Communication
  • Verbal and Written Communication
  • Upbeat and Positive Personality
  • Computer Skills
  • Creative Problem Solving
  • Efficient and Detail-Oriented
  • Problem Resolution
  • Building Customer Trust and Loyalty
  • Strong Analytical and Problem Solving Skills
  • Responding to Difficult Customers
  • Courteous with Strong Service Mindset
  • Issue and Complaint Resolution
  • Work Prioritization
  • Computer Proficiency
  • Sales and Upselling
  • Quality Assurance
  • Safety Regulations
  • Order and Refund Processing
  • Inventory Management
  • Transaction Processing
  • Billing Adjustments and Refunds
  • Refunds and Returns Management
  • Upselling Products and Services
  • Merchandise Orders and Exchanges
  • POS Systems and Ordering Platforms
  • Promoting Brand and Company Identity
  • Shop Opening and Closing
  • Critical Thinking
  • Team Building and Leadership
  • Safe Food Handling
  • Cash Handling
  • Coffee Shop Operations
  • Food and Beverage Service
  • POS Systems
  • Calm Under Pressure
  • Speedy and Efficient
  • Active Listener
  • Detail-Oriented
  • Team Player
  • Hospitality and Professionalism
  • Cleaning and Sanitizing
  • Organization and Prioritization
  • Team Leadership
  • Relationship Building
  • Solid Problem Solver
  • Cash Register Operation
  • Food Serving and Preparation
  • Safe Food Handling Practices
  • Coffee and Tea Preparation
  • Food Preparation
  • Stocking Supplies and Retail Products
  • Payment Processing
  • Espresso Machine Operation
  • Front of House Operations
  • Packaging and Labeling
  • Espresso Machine Operation and Maintenance
Education and Training
Calaveras High School San Andreas, CA Expected in 06/2022 High School Diploma : - GPA :
Experience
Butler Technical Group - Customer Service Associate
Huntsville, AL, 09/2022 - Current
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Executed on-time and under-budget project management to resolve complex issues.
  • Organized client contracts, records and reports to strengthen traceability.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Consulted with customers regarding needs and addressed concerns.
  • Performed needs analysis and presented options based on findings to help customers make decisions.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Improved customer service wait times to mitigate complaints.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Explained benefits, features and recommendations to maximize client retention.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Used collateral material and documents to share information about services, products and promotions.
  • Recommended and initiated product offerings to meet customer changing needs.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Processed cash and credit payments for gasoline, food and other merchandise.
  • Cleaned store inside and out, straightened displays and maintained neat and inviting atmosphere for optimum customer satisfaction.
  • Checked customer ages before cigarette or alcohol purchases and allowed sale only if within legal age limits.
  • Counted cash in sales stations at shift beginning and verified enough cash to make change for customers.
  • Monitored self-service gasoline pumps, helping customers with operation.
  • Managed in-store food and general merchandise inventory, stocked goods and documented low stock levels.
  • Interacted with vendors regarding incoming products, unpacked cases, verified pricing and stocked merchandise.
  • Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
  • Attended to gas spills and accidents promptly and according to established guidelines.
  • Inspected identification to determine proper age of customers for alcohol and cigarettes.
  • Sold store items and vehicle services to customers.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Welcomed customers, offering assistance to help find store items.
  • Scanned items and checked pricing on cash register for accuracy.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Remained aware of surroundings and secured cash to minimize loss potential.
  • Answered customers' questions and provided information on store procedures or policies.
  • Assisted customers by providing information and resolving complaints.
  • Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
  • Sanitized frequented areas and equipment using approved supplies.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Restocked supplies, replacing toiletries, liners and soaps.
  • Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
Hilton Worldwide - Coffee Barista
Bozeman, MT, 01/2022 - 06/2022
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Greeted guests with pleasant smile and superior customer service.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Received and accurately processed customer payments.
  • Supported highest standards of conduct and service to support company reputation.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Gave details on coffee blends and preparation descriptions to customers.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Designed new recipes and adhered to recipe and presentation standards for specialty coffee drinks.
  • Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.
  • Implemented recycling and compost programs to reduce trash waste and improve green footprint.
  • Collected payments and provided accurate change.
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized official and off-menu coffee and tea preparations.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
Butler Technical Group - Customer Service Associate
Irvine, CA, 08/2021 - 11/2021
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Operated multi-line phone system and online messaging system to communicate with customers.
  • Partnered with internal teams to uncover customer needs and cross-sell opportunities.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Explained benefits, features and recommendations to maximize client retention.
  • Improved customer service wait times to mitigate complaints.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Consulted with customers regarding needs and addressed concerns.

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Resume Overview

School Attended

  • Calaveras High School

Job Titles Held:

  • Customer Service Associate
  • Coffee Barista
  • Customer Service Associate

Degrees

  • High School Diploma

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