customer service associate resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Hardworking Customer Service Representative with 6 years of experience working with Customer Service. Trained in project and time management with extensive knowledge of Customer service representative] and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Seasoned Customer Associate with 6 of years experience dedicated to providing highest quality service and making customers feel welcome and valued. Committed to exceeding sales expectations and furthering company goals. Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations. Successful Customer service representaive with 6 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

  • MS Office
  • Problem resolution
  • Business operations
  • Team management
Work History
Customer Service Associate, 09/2019 to 04/2020
Xero ShoesDenver, CO,
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Managed customer relations and customer service through daily communication and interaction.
  • Developed customer service improvement initiatives that decreased customer wait times by 90%
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Skilled using cash register including processing sales discounts and refunds.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Greeted customers entering store and promoted sales or special programs.
Customer Service Associate, 10/2018 to 03/2020
Xero ShoesBroomfield, CO,
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Operated office-type machinery and binding equipment to efficiently support retail customers.
  • Completed and processed paperwork for new and existing customers needing specialized assistance.
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
  • Implemented and developed customer service training processes.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Shuttle Bus Driver, 08/2006 to 12/2007
AmentumMorgantown, WV,
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Planned routes and made proactive adjustments using GPS apps to account for traffic problems.
  • Accepted and processed fares.
  • Maintained clean and neat shuttle for passenger comfort.
  • Monitored students and other passengers during transit to encourage safe transport.
  • Advised passengers of appropriate behavior to reinforce posted rules and maintain passenger safety.
  • Drove bus to safely transport passengers over scheduled routes and authorized stops.
  • Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across 15-mile transports.
  • Drove 20-passenger shuttle bus to and from terminal.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.
Office Assistant, 03/2001 to 02/2005
GenslerTampa, FL,
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Processed payments and documented account changes for financial accuracy and transparency.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Executed record filing system to improve document organization and management.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Assessed urgency and priorities before accepting or declining appointments and meetings with CEO.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
Associate of Arts: Fashion Merchandising And Design, Expected in 01/2017 to Stradford Career Institute - St. Albans, Vermont,
  • Graduated with 3.37 GPA
Associate of Science: Funeral Service and Mortuary Science, Expected in 07/2020 to Stradford Career Institute - St. Albans ,Vermont,
  • ServSafe
  • Salesforce
  • First Aid/CPR Certified

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Resume Overview

School Attended

  • Stradford Career Institute
  • Stradford Career Institute

Job Titles Held:

  • Customer Service Associate
  • Customer Service Associate
  • Shuttle Bus Driver
  • Office Assistant


  • Associate of Arts
  • Associate of Science

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