customer service associate resume example with 20+ years of experience
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Friendly and efficient Customer Service devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding retail standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
- Inbound and Outbound Calling
- MS Office Proficiency
- Customer Support
- Customer Account Management
- Multitasking and Prioritization
- POS Systems and Ordering Platforms
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Transaction Processing
- Verbal and Written Communication
- Building Customer Trust and Loyalty
- Order and Refund Processing
- Customer Service
- Customer Data Confidentiality
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Employee Management
- Verbal Communication
- Inventory Management
- Merchandise Orders and Exchanges
- Multi-Line Phone Systems
- Work Prioritization
Tifton, GA, 02/2023 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Followed policies and procedures to meet or exceed established performance requirements.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Upheld quality control policies and procedures to increase customer satisfaction.
Hamilton, OH, 04/2022 - 01/2023
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Followed instructions to properly arrange merchandise items.
- Picked up boxes and related trash from sales floor.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Used proper case cutting techniques to cut and sort stock loads.
- Assessed floor displays to restock merchandise.
- Checked shelves in department to determine replenishment needs.
- Observed strict safety measures while stocking shelves to prevent falls and mishaps.
- Reset merchandise throughout assigned section to give shelves and racks professional appeal.
- Pulled items from stock using lift equipment and added to shelves or bins.
- Prepared products by adding tags and readying pallets for restocking.
- Gathered assigned merchandise and transported to store floor locations using hand trucks.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Stocked shelves, racks and bins with new or transferred merchandise.
New Carlisle, IN, 07/2021 - 04/2022
- Conducted complimentary battery checks, alternator and starter testing, and wiper installations.
- Monitored performance targets and sales metrics of sales team to monitor productivity.
- Inspired team members to top sales and service performance and engagement, cultivated exceptional passion to meet customer needs and achieved unprecedented staff retention.
- Developed and met budgets, exceeded sales performance targets and spearheaded and implemented strategies that improved sales and customer satisfaction.
- Launched cutting-edge inventory management system and maintained precise parts tracking.
- Received, examined and reshelved returned parts.
- Performed scheduled inventory audits per to verify accuracy and product availability.
- Controlled daily parts program activities to improve sales and inventory management.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
- Managed employee schedules and daily assignments.
Martin City, MT, 04/2001 - 07/2021
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Addressed customer concerns with suitable solutions.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Tracked and replenished inventory to maintain par levels.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Resolved challenges associated with company websites, vendors and telecoms.
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Resume Overview
School Attended
- Salt Lake Community College
Job Titles Held:
- Customer Service Associate
- Overnight Stocker
- Parts Sales Manager
- Operations Manager
Degrees
- Some College (No Degree)
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