LiveCareer-Resume
Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Education
Expected in to to
No Degree:
Blue Ridge High School - Greer, SC
GPA:
Expected in to to
No Degree:
Westlake High School - Thornwood, NY
GPA:
Expected in 2023 to to
Associate of Arts:
Greenville Technical College - Greenville, SC
GPA:
Expected in 06/2021 to to
High School Diploma:
Sc Whitmore School - Columbia, SC
GPA:
Professional Summary

Focused customer relations professional skilled in lead generation, customer relationship development, and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, exceeding expectations with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Skills
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Customer Account Management
  • Building Customer Trust and Loyalty
  • Order and Refund Processing
  • POS Systems and Ordering Platforms
  • Upbeat and Positive Personality
  • De-escalation Techniques
  • Understanding Customer Needs
  • Verbal and Written Communication
  • Membership Inquiries and Renewals
  • Team-Oriented and Cooperative
  • Complex Product Knowledge
  • Inventory Management
  • Time Management
  • Patient and Empathetic
  • Excellent Attention to Detail
  • Establishing and Maintaining Customer Relationships
  • Refunds and Returns Management
Work History
10/2021 to Current
Customer Service Associate Xylem Inc. Los Angeles, CA,
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Informed customers about special promotions and provided detailed information for various products.
  • Executes excellent sales floor merchandising and selling.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Answered constant flow of customer calls with minimal wait times.
  • Recommended products to customers, thoroughly explaining details.
03/2021 to 06/2021
Food Service Team Member Twice Daily Antioch, TN,
  • Prepared food orders to support waitstaff and other team members.
  • Received orders from customers and input into order management system.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Cooked batches of food according to standard recipes.
  • Circulated kitchen area to receive work assignments and identify support tasks.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Learned other teammates' work tasks to train as backup.
08/2020 to 09/2020
Food Runner Cedar Fair Entertainment Company Charlotte, NC,
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Quickly delivered items to customers, minimizing wait times.
  • Delivered correct food items to tables according to order documentation.
  • Backed up dishwashing staff by cleaning dishes, glasses and cutlery during busy periods.
  • Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
  • Assisted servers with table settings and beverage refills to support high-volume shifts.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Refilled condiments on each table between guests or during slow periods.
  • Selected food items from serving or storage areas and placed in dishes, on serving trays or in takeout bags
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

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Resume Overview

School Attended

  • Blue Ridge High School
  • Westlake High School
  • Greenville Technical College
  • Sc Whitmore School

Job Titles Held:

  • Customer Service Associate
  • Food Service Team Member
  • Food Runner

Degrees

  • No Degree
  • No Degree
  • Associate of Arts
  • High School Diploma

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