LiveCareer-Resume

customer service associate counter clerk cashier delivery driver resume example with 5+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Welcoming Medical Office Receptionist with 1-year background in the medical receptionist field. Adept at booking appointments and maintaining medical records. Talented at verifying and updating information in medical databases.

Skills
  • Patient Scheduling
  • Telephone Etiquette
  • Insurance Knowledge
  • Appointment Setting
  • Appointment Scheduling
  • HIPAA Guidelines
  • Data Entry
  • Front Desk Operations
  • Reminder Calls
  • HIPAA Compliance
  • Medical Records Filing
  • Electronic Medical Records
  • Customer Billing
  • Medical Records Maintenance
  • Patient Information Collection
  • Patient Information Verification
  • Interaction with Patients
  • Patient Flow
Experience
10/2017 to 03/2020 Customer Service Associate/Counter Clerk/Cashier/Delivery Driver Raising Canes Chicken | Terrell, TX,
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Handled merchandise in accordance with product handling standards.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Completed daily pre-trip inspection checklist before first delivery.
  • Directed efficient product loading and checked load balance to prevent on-the-road incidents.
05/2006 to 12/2007 Receptionist Clerk Dr. Van Ardoin | City, STATE,
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Entered patient information, including insurance, demographic and health history into system to keep all records up-to-date.
  • Updated group medical records and technical library to support smooth office operations.
  • Straightened up waiting room to maintain neat and organized space.
  • Processed patient payments and scanned identification and insurance cards.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Informed patients of financial responsibilities prior to rendering services.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Greeted callers with enthusiasm, answering all phone calls by second ring.
  • Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
07/2005 to 08/2005 Coding/Medical Billing Specialist/Medical Records Clerk Ochsner Medical Center | City, STATE,
  • Pulled patient charts for upcoming appointments.
  • Followed-up with insurance companies and individuals to resolve discrepancies.
  • Purged outdated files.
  • Scanned incoming documentation.
  • Observed confidentiality and safeguarded all patient-related information.
  • Maintained 100% compliance with all hospital and government regulations.
  • Pulled patient records and transferred information to appropriate parties.
  • Maintained strict confidentiality with adherence to HIPAA guidelines and regulations.
  • Investigated rejected and denied claims, correcting applicable coding.
  • Submitted clean claims to insurance companies electronically to secure payments.
04/2001 to 08/2002 Customer Service Cashier Marcel's Supermarket | City, STATE,
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Greeted customers and responded to informational requests.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Answered phone calls to assist customers with questions and grocey orders.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Education and Training
Expected in M.A. | Medical Assisting Unitech Training Academy - Lafayette, Houma, LA, GPA:
Expected in 11/2005 M.I.B.C | Medical Insurance Coding/Billing Bryman College, New Orleans, LA GPA:
Expected in 10/1997 GED | Morgan City High School, Morgan City, LA GPA:

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Resume Overview

School Attended

  • Unitech Training Academy - Lafayette
  • Bryman College
  • Morgan City High School

Job Titles Held:

  • Customer Service Associate/Counter Clerk/Cashier/Delivery Driver
  • Receptionist Clerk
  • Coding/Medical Billing Specialist/Medical Records Clerk
  • Customer Service Cashier

Degrees

  • M.A.
  • M.I.B.C
  • GED

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