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Customer Service Associate Resume Example

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CUSTOMER SERVICE ASSOCIATE
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in any job involving interactions with clients. Solid team player with outgoing, positive demeanor and proven skills in establishing understanding with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Determined and energetic with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Cleaning- organized and neat
  • Cash Register Operation
  • Team Player
  • Determined
  • Flexibility
  • Problem-Solver
  • Team Bonding
  • Product Knowledge
  • Sales
  • Kind
  • Leadership
  • Communication Skills
  • Motivator
  • Customer service
Work History
Customer Service Associate, 08/2019 to Current
Smoothie King – Wexford, PA
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Managed customer relations and customer service through daily communication and interaction.
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.
  • Skilled using cash register including processing sales discounts and refunds.
  • Greeted customers entering store and promoted sales or special programs.
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
  • Recommended items to customers based on specific needs and explained features and benefits.
  • Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Educated customers on promotions to enhance sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Washed, peeled, and re-stocked fruits and vegetables to keep everything ready for the next shift.
  • Unloaded the truck and organized store.
Dunkin Donuts Crew Member, 08/2017 to 08/2020
Dunkin Donuts – Wexford , PA
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Observed customer purchases in line and differentiated between standard portions.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Operated as full-service food provider in the establishment by taking orders, preparing meals and collecting payments.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
  • Cooked batches of food according to standard recipes.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Processed payments and counted change to complete transactions.
Customer Service Cashier, 01/2014 to 12/2016
Monte Cellos – Wexford, PA
  • We had to answer phone calls to make pick up and delivery orders.
  • Restocked, arranged and organized merchandise in the front and back of the restaurant.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Processed POS transactions, including checks, cash and credit purchases or refunds. Cashed customers out when they came to pick up their order.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
High School Diploma: 05/2017
Our Lady of The Sacred Heart - Coraopolis, PA
Bachelor of Arts: BFA Musical Theatre Major , Expected in 05/2021
Seton Hill University - Greensburg, PA
Dance

I have been dancing in 8 different genres of dance since I was 3. I love body positivity and motivating others to be the healthiest version of themselves. I think having experience with different forms of exercise is incredibly important so I also love lifting and running to keep myself in shape.

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Resume Overview

Companies Worked For:

  • Smoothie King
  • Dunkin Donuts
  • Monte Cellos

School Attended

  • Our Lady of The Sacred Heart
  • Seton Hill University

Job Titles Held:

  • Customer Service Associate
  • Dunkin Donuts Crew Member
  • Customer Service Cashier

Degrees

  • High School Diploma : 05/2017
    Bachelor of Arts : BFA Musical Theatre Major , Expected in 05/2021

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