Customer Service Associate Resume Example
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CUSTOMER SERVICE ASSOCIATE
Summary
Licensed Laser specialist, trained in all modalities of electrolysis and light-based hair removal devices. Enthusiastic, industrious, and diligent with skills and fortitude to thrive in dynamic customer-centric work setting. Excited to begin a new career with a successful team!
Education and Training
10/2020Licensed Medical Electrolysis : Electrolysis, Thermolysis, Blend, And Laser
Beauty And Health Institute | City, State
Beauty And Health Institute | City, State
2017Certified Pharmacy Technician (CPhT)
Pharmacy Technician Certification Board (PTCB) | City, State
Pharmacy Technician Certification Board (PTCB) | City, State
05/2007High School Diploma
Space Coast Junior/Senior High School | City, State
Space Coast Junior/Senior High School | City, State
Skills
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Experience
10/2019 - CurrentCustomer Service AssociateLowe's | Goshen , IN
Part-time employee with a great company, while going to school and looking for a job in my field.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
11/2016 - 11/2019Assistant Store ManagerCharter Spectrum | Jackson , TN
- Team player in a healthcare setting. Collaborated with healthcare providers to verify patient specific orders and/or worked with healthcare offices to promote patient beneficial services such as medication therapy management, 90 day supplies to increase health outcomes, or value based therapeutic alternatives to financially benefit patients.
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
- Coached and developed store associates through formal and informal interactions.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Minimized waste by employing specific expense-tracking and cost-control strategies.
- Promoted and supported strong relationships with local community organizations in surrounding area.
- Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
- Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
- Filled and processed prescriptions, delivering prompt and efficient patient care.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Interpreted and processed medication orders under supervision of the pharmacy director.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Delivered quality care to customers through close collaboration with pharmacist.
- Supported pharmacist in preparing 250+ prescriptions daily.
- Resolved third-party rejection claims.
- Communicated with insurance companies for billing purposes.
- Dispensed medications to patients in accordance with pharmacist orders.
- Created new customer profiles and updated information in pharmacy computer systems.
- Calculated dosage, filled prescriptions and prepared prescription labels.
- Restocked shelves and prepared expired drugs for return.
- Assisted staff members with drug inventory, purchasing and receiving.
11/2010 - 01/2016Warehouse ManagerEmpire Today | Salt Lake City , UT
- Complied with all local, state and federal requirements involving shipping and handling of hazardous materials.
- Planned and optimized warehouse work processes to improve fulfillment system efficiency.
- Researched issues to address shipping errors and packaging mistakes.
- Managed vendor relationships to support supply chain and maintain product quality.
- Monitored equipment for signs of mechanical issues and organized repairs to maintain functionality.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
- Provided information to shipping and receiving personnel regarding inventory stock.
- Reconciled accounting records, including shipping and receiving logs and purchase orders.
- Planned stock quantities according to marketplace demand and sales forecasts.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
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Resume Overview
School Attended
- Beauty And Health Institute
- Pharmacy Technician Certification Board (PTCB)
- Space Coast Junior/Senior High School
Job Titles Held:
- Customer Service Associate
- Assistant Store Manager
- Warehouse Manager
Degrees
- 10/2020 Licensed Medical Electrolysis : Electrolysis, Thermolysis, Blend, And Laser
2017 Certified Pharmacy Technician (CPhT)
05/2007 High School Diploma
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