SEARCH

Customer Service Associate Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
MP
CUSTOMER SERVICE ASSOCIATE
Summary

Licensed Laser specialist, trained in all modalities of electrolysis and light-based hair removal devices. Enthusiastic, industrious, and diligent with skills and fortitude to thrive in dynamic customer-centric work setting. Excited to begin a new career with a successful team!

Education and Training
10/2020Licensed Medical Electrolysis : Electrolysis, Thermolysis, Blend, And Laser
Beauty And Health Institute | Tampa, FL
2017Certified Pharmacy Technician (CPhT)
Pharmacy Technician Certification Board (PTCB) | Cocoa, FL
05/2007High School Diploma
Space Coast Junior/Senior High School | Cocoa, FL
Skills
  • Stock management
  • POS systems operations
  • Customer relations
  • Billing
  • Building brand awareness
  • Driving business growth
  • Pharmacy operations
  • Workflow Optimization
  • Troubleshooting malfunctioning equipment
  • Drug inventory control
  • Proper labeling procedures
  • Aseptic techniques
  • Supporting pharmacy operations
  • Insurance billing
  • FDA compliance
  • Sales skills
Experience
10/2019 - CurrentCustomer Service AssociatePublix Super Markets | Melbourne, FL

Part-time employee with a great company, while going to school and looking for a job in my field.

  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
11/2016 - 11/2019Assistant Store ManagerWalgreens | Satellite Beach, Florida
  • Team player in a healthcare setting. Collaborated with healthcare providers to verify patient specific orders and/or worked with healthcare offices to promote patient beneficial services such as medication therapy management, 90 day supplies to increase health outcomes, or value based therapeutic alternatives to financially benefit patients.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
  • Coached and developed store associates through formal and informal interactions.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Minimized waste by employing specific expense-tracking and cost-control strategies.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Filled and processed prescriptions, delivering prompt and efficient patient care.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Interpreted and processed medication orders under supervision of the pharmacy director.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Delivered quality care to customers through close collaboration with pharmacist.
  • Supported pharmacist in preparing 250+ prescriptions daily.
  • Resolved third-party rejection claims.
  • Communicated with insurance companies for billing purposes.
  • Dispensed medications to patients in accordance with pharmacist orders.
  • Created new customer profiles and updated information in pharmacy computer systems.
  • Calculated dosage, filled prescriptions and prepared prescription labels.
  • Restocked shelves and prepared expired drugs for return.
  • Assisted staff members with drug inventory, purchasing and receiving.
11/2010 - 01/2016Warehouse ManagerBeachware | Cocoa Beach, FL
  • Complied with all local, state and federal requirements involving shipping and handling of hazardous materials.
  • Planned and optimized warehouse work processes to improve fulfillment system efficiency.
  • Researched issues to address shipping errors and packaging mistakes.
  • Managed vendor relationships to support supply chain and maintain product quality.
  • Monitored equipment for signs of mechanical issues and organized repairs to maintain functionality.
  • Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
  • Provided information to shipping and receiving personnel regarding inventory stock.
  • Reconciled accounting records, including shipping and receiving logs and purchase orders.
  • Planned stock quantities according to marketplace demand and sales forecasts.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Publix Super Markets
  • Walgreens
  • Beachware

School Attended

  • Beauty And Health Institute
  • Pharmacy Technician Certification Board (PTCB)
  • Space Coast Junior/Senior High School

Job Titles Held:

  • Customer Service Associate
  • Assistant Store Manager
  • Warehouse Manager

Degrees

  • 10/2020 Licensed Medical Electrolysis : Electrolysis, Thermolysis, Blend,And Laser
    2017 Certified Pharmacy Technician (CPhT)
    05/2007 High School Diploma

Similar Resumes

View All
Customer-Service-Associate-resume-sample

Customer Service Associate

Pink and White Spa LLC

Saint Louis, Missouri