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Customer Service Associate Resume Example

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MP
CUSTOMER SERVICE ASSOCIATE
Summary

Licensed Laser specialist, trained in all modalities of electrolysis and light-based hair removal devices. Enthusiastic, industrious, and diligent with skills and fortitude to thrive in dynamic customer-centric work setting. Excited to begin a new career with a successful team!

Education and Training
10/2020Licensed Medical Electrolysis : Electrolysis, Thermolysis, Blend, And Laser
Beauty And Health Institute | City, State
2017Certified Pharmacy Technician (CPhT)
Pharmacy Technician Certification Board (PTCB) | City, State
05/2007High School Diploma
Space Coast Junior/Senior High School | City, State
Skills
  • Stock management
  • POS systems operations
  • Customer relations
  • Billing
  • Building brand awareness
  • Driving business growth
  • Pharmacy operations
  • Workflow Optimization
  • Troubleshooting malfunctioning equipment
  • Drug inventory control
  • Proper labeling procedures
  • Aseptic techniques
  • Supporting pharmacy operations
  • Insurance billing
  • FDA compliance
  • Sales skills
Experience
10/2019 - CurrentCustomer Service AssociateLowe's | Goshen , IN

Part-time employee with a great company, while going to school and looking for a job in my field.

  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
11/2016 - 11/2019Assistant Store ManagerCharter Spectrum | Jackson , TN
  • Team player in a healthcare setting. Collaborated with healthcare providers to verify patient specific orders and/or worked with healthcare offices to promote patient beneficial services such as medication therapy management, 90 day supplies to increase health outcomes, or value based therapeutic alternatives to financially benefit patients.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
  • Coached and developed store associates through formal and informal interactions.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Minimized waste by employing specific expense-tracking and cost-control strategies.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Filled and processed prescriptions, delivering prompt and efficient patient care.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Interpreted and processed medication orders under supervision of the pharmacy director.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Delivered quality care to customers through close collaboration with pharmacist.
  • Supported pharmacist in preparing 250+ prescriptions daily.
  • Resolved third-party rejection claims.
  • Communicated with insurance companies for billing purposes.
  • Dispensed medications to patients in accordance with pharmacist orders.
  • Created new customer profiles and updated information in pharmacy computer systems.
  • Calculated dosage, filled prescriptions and prepared prescription labels.
  • Restocked shelves and prepared expired drugs for return.
  • Assisted staff members with drug inventory, purchasing and receiving.
11/2010 - 01/2016Warehouse ManagerEmpire Today | Salt Lake City , UT
  • Complied with all local, state and federal requirements involving shipping and handling of hazardous materials.
  • Planned and optimized warehouse work processes to improve fulfillment system efficiency.
  • Researched issues to address shipping errors and packaging mistakes.
  • Managed vendor relationships to support supply chain and maintain product quality.
  • Monitored equipment for signs of mechanical issues and organized repairs to maintain functionality.
  • Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
  • Provided information to shipping and receiving personnel regarding inventory stock.
  • Reconciled accounting records, including shipping and receiving logs and purchase orders.
  • Planned stock quantities according to marketplace demand and sales forecasts.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

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Resume Strength
  • Word choice

Resume Overview

School Attended

  • Beauty And Health Institute
  • Pharmacy Technician Certification Board (PTCB)
  • Space Coast Junior/Senior High School

Job Titles Held:

  • Customer Service Associate
  • Assistant Store Manager
  • Warehouse Manager

Degrees

  • 10/2020 Licensed Medical Electrolysis : Electrolysis, Thermolysis, Blend, And Laser
    2017 Certified Pharmacy Technician (CPhT)
    05/2007 High School Diploma

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