Customer Service Associate Resume Example Wawa

CUSTOMER SERVICE ASSOCIATE

Professional Summary

Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations.

Grasps company initiatives quickly as a Customer Service Associate, achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always applies good judgment when performing duties.

Skills

Sales
Cleaning
Customer Complaint Resolution
Cash Register Operation

Cash Handling
Product Knowledge
New Product Information
Product Location

Work History

Customer Service Associate, 07/2014 to Current
Wawa – Fountain Hill, PA

Maintained customer satisfaction by clarifying questions about orders and specialty items.
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Prepared beverages and filled food orders for customers.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Kept server areas clean and stocked during service hours.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.

Waitress, 08/2012 to 03/2016
Lorenzo's Pizza – Fountain Hill , PA

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Prepared beverages and filled food orders for customers.
Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
Bussed and reset 8 tables per shift, working efficiently to keep dining room and work areas clean.

Waitress, 03/2010 to 06/2012
Hellertown Diner – Hellertown, PA

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Prepared beverages and filled food orders for customers.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Decreased customer wait times by efficiently carrying 5 plates at one time without spilling or dropping food.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Prepared specialty deserts for customers including fresh made cakes and sundaes.

Education

Associate Degree in Visual Communication : Graphic Design, 03/2001
Allentown Business School - Allentown, PA

High School Diploma : General Studies, 06/1999
Saucon Valley Senior High School - Hellertown, PA

Resume Overview

Companies Worked For:

Wawa
Lorenzo's Pizza
Hellertown Diner

School Attended

Allentown Business School
Saucon Valley Senior High School

Job Titles Held:

Customer Service Associate
Waitress

Degrees

Associate Degree in Visual Communication : Graphic Design , 03/2001
High School Diploma : General Studies , 06/1999

Customer Service Associate Resume Example

Resume Score: 80%

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