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Customer Service Associate Resume Example

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CUSTOMER SERVICE ASSOCIATE
Summary

Reliable and highly positive Customer Service Representative with 7+ years of customer service experience and proven sales results and the ability to build lasting customer relationships.

Highlights
Strong organizational skills Microsoft Word, Excel, Outlook, Active listening skills Access Proficiency Seasoned in conflict resolution Creative problem solving Sharp problem solver Critical thinking Courteous demeanor Filing Energetic work attitude Opening/closing procedures Markdown/promotional Visual merchandising proficiency procedures Adaptive team player Store maintenance ability Telecommunication skills Top sales performer Invoice processing Telephone inquiries specialist Customer service expert
Accomplishments
  • Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Sales Consistently generated additional revenue through skilled sales techniques.
  • Customer Interface Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Multi-tasking Processed orders for customers while assisting other customers by answering questions and directing them to products and services.
Experience
Customer Service Associate
July 2014 to Current
Raising Cane's - Des Moines , IA
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Created new processes and systems for increasing customer service satisfaction.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Prepared and sold broad range of customized merchandise to individuals and commercial accounts.Resolved product issues and shared benefits of new technology.Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Increased store sales by upselling merchandise.Recommended, selected and helped locate merchandise based on customer needs and desires.Regularly sought opportunities to up sell and add on additional merchandise.Communicated all merchandise needs or issues to appropriate supervisors.Stocked and rotated inventory regularly.Organized the store by returning all merchandise to its proper place.Took special orders in person and over the phone.
Customer Service
November 2013 to July 2014
Fidelity Investments - Devault , PA
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Created new processes and systems for increasing customer service satisfaction.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Prepared and sold broad range of customized merchandise to individuals and commercial accounts.Resolved product issues and shared benefits of new technology.Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Increased store sales by upselling merchandise.Recommended, selected and helped locate merchandise based on customer needs and desires.Regularly sought opportunities to up sell and add on additional merchandise.Communicated all merchandise needs or issues to appropriate supervisors.Stocked and rotated inventory regularly.Organized the store by returning all merchandise to its proper place.Took special orders in person and over the phone.
Cashier/Sales Associate
February 2012 to August 2013
Petco - Chicago , IL
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Prepared and sold broad range of customized merchandise to individuals and commercial accounts.Resolved product issues and shared benefits of new technology.Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Responsible for ringing up customers in a timely manner and guaranteeinghigh level of customer service.Increased store sales by upselling merchandise.Recommended, selected and helped locate merchandise based on customer needs and desires.Regularly sought opportunities to up sell and add on additional merchandise.Communicated all merchandise needs or issues to appropriate supervisors.Stocked and rotated inventory regularly.Organized the store by returning all merchandise to its proper place.Excelled in exceeding daily credit card application goals.Worked as a team member performing cashier duties, product assistance and cleaning.Maintained adequate cash supply in cash drawers in multiple checkout stations.Processed merchandise returns and exchanges.
Clerk
June 2011 to October 2011
Avon Products, Inc. - New York , NY
  • Replenished merchandise shelves with items from the stockroom.Organized the store by returning all merchandise to its proper place.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Stocked and rotated inventory regularly.Communicated all merchandise needs or issues to appropriate supervisors.Recommended, selected and helped locate merchandise based on customer needs and desires.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Maintained adequate cash supply in cash drawers in multiple checkout stations.Expressed appreciation and invited customers to return to the store.Worked as a team member performing cashier duties, product assistance and cleaning.Cross-trained and provided back-up for other customer service representatives when needed.
Clerk
March 2010 to June 2011
Avon Products, Inc. - Zanesville , OH
  • Replenished merchandise shelves with items from the stockroom.Organized the store by returning all merchandise to its proper place.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Stocked and rotated inventory regularly.Communicated all merchandise needs or issues to appropriate supervisors.Recommended, selected and helped locate merchandise based on customer needs and desires.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Maintained adequate cash supply in cash drawers in multiple checkout stations.Expressed appreciation and invited customers to return to the store.Worked as a team member performing cashier duties, product assistance and cleaning.Cross-trained and provided back-up for other customer service representatives when needed.
Education
Bachelor of Arts : Liberal Arts, 2013Southern Illinois University - City, State, USALiberal Arts Wrote thesis on ethics.
Skills
attention to detail, back-up, benefits, cashier, closing, conflict resolution, Creative problem solving, credit, Critical thinking, client, Customer service, customer support, Filing, inventory, Invoice processing, listening, Access, Excel, Outlook, Microsoft Word, Strong organizational skills, policies, problem solver, processes, knowledge of store, quality, retail, sales, shipping, team player, Telecommunication, Telephone, phone, Visual merchandising
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Resume Overview

School Attended

  • Southern Illinois University

Job Titles Held:

  • Customer Service Associate
  • Customer Service
  • Cashier/Sales Associate
  • Clerk

Degrees

  • Bachelor of Arts : Liberal Arts , 2013

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