Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Reliable former addict and alcoholic in recovery seeks an opportunity to expand skills and gain valuable hands on experience,

Skills
  • Customer assistance
  • Time management skills
  • Written and verbal communication
  • Coaching and mentoring
  • Customer Relations
Work History
Customer Service Associate/Cashier Team Lead, 08/2020 to 12/2020
Best BuyRockville, MD,
  • Helped customers complete purchases, locate items and join reward programs.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Maintained cash drawer
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reviewed weekly sales ads and monitored price changes.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Operated cash register to record all transactions accurately and efficiently.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Customer Service Cashier, 02/2018 to 03/2019
William Backus HospitalNorth Haven, CT,
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Counted money in drawers at beginning and end of each shift.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
  • Operated cash register to record all transactions accurately and efficiently.
  • Set up new sales displays each
  • Used POS system to enter orders, process payments and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Performed cash, card and check transactions to complete customer purchases.
Phlebotomist, 2012 to 2012
William Backus HospitalOxford, CT,
  • Centrifuged blood samples as outlined in clinical protocols.
  • Followed physician orders to correctly administer therapeutic phlebotomy.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Performed bedside tests like bleeding time tests and entered results into patient charts.
  • Reviewed patient records for accuracy and completeness.
  • Conducted venipuncture and other CT procedures.
  • Obtained blood specimens by performing venipunctures and finger sticks multiple times per day.
  • Logged patient information and recorded results into system using hospital portals.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.
  • Assembled tourniquets, needles and blood collection devices to prepare work trays.
Phlebotomist, 2011 to 2012
Logan General HospitalCity, STATE,
  • Centrifuged blood samples as outlined in clinical protocols.
  • Followed physician orders to correctly administer therapeutic phlebotomy.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Performed bedside tests like bleeding time tests and entered results into patient charts.
  • Organized daily work based on collection priority.
  • Reviewed patient records for accuracy and completeness.
  • Packaged and shipped specimens to central lab daily.
  • Conducted venipuncture and other CT procedures.
  • Monitored patients for reactions and verified sample quality.
  • Obtained blood specimens by performing venipunctures and finger sticks multiple times per day.
  • Logged patient information and recorded results into system using hospital and patient portals.
  • Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
  • Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.
  • Assembled tourniquets, needles and blood collection devices to prepare work trays.
Education
: , Expected in 06/2021
Net Institute: University of California - San Bernardino, CA,
GPA:
  • Received Recovery Coach certification
: , Expected in 08/2011
Med Care - Logan, WV,
GPA:
  • Received Phlebotomy Certificate
High School Diploma: , Expected in 05/1991
Belfry High School - Belfry, KY
GPA:
Certifications
  • Certified Recovery Coach
  • Certified Phlebotomist

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Resume Overview

School Attended

  • Net Institute: University of California
  • Med Care
  • Belfry High School

Job Titles Held:

  • Customer Service Associate/Cashier Team Lead
  • Customer Service Cashier
  • Phlebotomist
  • Phlebotomist

Degrees

  • High School Diploma

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