Customer Service Associate/Cashier/Guest Greeter Resume Example Kate Spade New York & Co.

CUSTOMER SERVICE ASSOCIATE/CASHIER/GUEST GREETER

Professional Summary

Committed and hardworking customer service representative with over 4 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Well-qualified wildlife Biologist knowledgeable about Californian biodiversity, ornithology, and local ecology. Successful developing and conducting field and laboratory tests to investigate diverse topics with over 3 years of field and classroom experience. Detail-oriented spay-neuter kitten nursery volunteer with relevant experience and specific expertise in rehabilitating stray, orphaned, sick/healthy cats and kittens. Recognized for a caring nature and patient dedication to excellent animal care and client service.

Work History

Kate Spade New York & Co.- Customer Service Associate/Cashier/Guest Greeter
City , STATE06/2016 - 09/2019

Restocked, arranged and organized merchandise in front lanes to drive product sales.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Served needs of more than hundreds of customers in a busy holiday rush hour environment.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Educated customers on promotions to enhance sales.
Checked prices for customers and processed items sold by scanning barcodes.
Increased sales by offering advice on purchases and promoting additional products.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Assisted customers by answering questions and fulfilling requests.
Reviewed weekly sales circulars and monitored price changes.
Worked closely with other associates and managers to solve problems and handle customer concerns.
Trained as sales/cashier/greeter/stock to provide back-up coverage and to provide customers with optimal support.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Operated cash register for cash, check and credit card transactions with 100% accuracy.

Spay Neuter Project Of Los Angeles- Kitten Rehabilitation Nursery Clinic Volunteer
City , STATE05/2019 - 08/2019

Weighed kitten patients and vital signs to assist veterinary staff.
Cared for adult cats with kittens, orphaned, sick, and healthy kittens.
Maintained the upkeep of kennel conditions for the clinic's kitten nursery.
Tended to multiple sectors of the clinic's kitten nursery daily in a timely manner.
Provided support and companionship to the kitten patients in need of assistance during their rehabilitation before adoption.
Reported kitten patient health, behavior, and other observations daily on data sheets for veterinary staff.
Adhered to policies and procedures to promote clinic cleanliness and organization.
Wiped down equipment and kennels with proper cleaning products before and after each kitten transport to reduce instances of spreading infection.
Monitored, tracked and conveyed important kitten patient information to veterinary staff to help optimize treatment planning and care delivery.
Facilitated activities of daily living, including kitten hygiene management, preparation of special dietary feeding, and medication.
Transported kitten patients between rooms and appointments or testing locations.
Cared for kittens with diagnoses such as respiratory infections, parasites, viral diseases, and malnutrition.
Checked supply availability of kibble, canned, and powdered milk for kittens.
Prepared kennels for new kitten patients.
Reduced risks of kitten patient infection and cross-contamination by wearing appropriate medical gown coverage designated for each room in the nursery, and by cleaning and sterilizing equipment.
Gathered dietary information, assisted with feeding and monitored intake to help kittens achieve nutritional objectives and support wellness goals to reach adoption requirements.
Obtained biological specimens for testing and prepared for laboratory transport.
Worked and communicated well with the clinic's lead veterinarian to complete daily check ups and treatments for the kittens.

The Wood Lab- Ecology Field and Laboratory Technician
City , STATE09/2015 - 05/2018

Analyzed experiment and test results to validate adherence to standards and specifications.
Logged field gathered data and recorded results into a system using Excel.
Tracked collected wildlife specimens by initialing, dating and noting times of collection.
Sat in on classes of fellow teaching professionals to learn innovative methods for dispensing information about ecology to the general public.
Established positive and encouraging relationships with other ecologists and the general public that helped to foster appreciation for biology and science.
Developed team communications and information for meetings and field research trips.
Created plans and communicated deadlines to ensure research projects were completed on time.
Worked closely with lead ecologists to maintain optimum levels of communication to effectively and efficiently complete projects.
Oversaw field and laboratory projects from concept through completion for a team of 9 staff members.
Designed laboratory experiments to test theories concerning the effects of native and non native tree species on californian wildlife biodiversity .
Gathered and analyzed avian migratory data to determine appropriate ways to protect wildlife ecosystems in the city of Los Angeles.
Investigated living and environmental conditions of varying species of birds to determine solutions to habitat issues.
Presented talks to public and school groups to encourage interest in STEM topics.
Provided recommendations on application of environmental laws to Cal State LA and the city of Los Angeles.
Handled specimens and conducted tests according to established protocols, keeping efficient records on all experiments.

Accomplishments

Received the sales/cashier 100% CRM Award for customer capture information on all sales and transactions ensuring lifelong customer relationships with the brand.
Collaborated with team of 9 in the development of the project: The Importance of the Los Angeles urban forest as habitat for migratory and resident birds.

Skills

Money handling
Computer proficiency
Product upselling
Exemplary communication
Good telephone etiquette
Cash register operation
Product and service sales
Stocking and replenishing
Customer assistance
Lab result interpretation
Data collecting, documentation and reporting
Multidisciplinary team collaboration
Animal behavior knowledge and observation

Chart management
Proper animal restraint
Animal medication administration
Infection Control
Animal wound treatment
Animal dietary recommendations
Planning and coordination
Excel software proficiency
Writing reports
Centrifuge experience
Research proficiency
Sample testing and laboratory experiments
Patient and friendly

Education

California State University - Los AngelesCity, State05/2019Bachelor of Science: Biology

Huntington Park Senior High SchoolCity, State06/2012High School Diploma

Resume Overview

School Attended

California State University - Los Angeles
Huntington Park Senior High School

Job Titles Held:

Customer Service Associate/Cashier/Guest Greeter
Kitten Rehabilitation Nursery Clinic Volunteer
Ecology Field and Laboratory Technician

Degrees

Bachelor of Science : Biology
High School Diploma

Customer Service Associate/Cashier/Guest Greeter Resume Example

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