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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Committed and hardworking customer service representative with over 4 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Well-qualified wildlife Biologist knowledgeable about Californian biodiversity, ornithology, and local ecology. Successful developing and conducting field and laboratory tests to investigate diverse topics with over 3 years of field and classroom experience. Detail-oriented spay-neuter kitten nursery volunteer with relevant experience and specific expertise in rehabilitating stray, orphaned, sick/healthy cats and kittens. Recognized for a caring nature and patient dedication to excellent animal care and client service.

Skills
  • Money handling
  • Computer proficiency
  • Product upselling
  • Exemplary communication
  • Good telephone etiquette
  • Cash register operation
  • Product and service sales
  • Stocking and replenishing
  • Customer assistance
  • Lab result interpretation
  • Data collecting, documentation and reporting
  • Multidisciplinary team collaboration
  • Animal behavior knowledge and observation
  • Chart management
  • Proper animal restraint
  • Animal medication administration
  • Infection Control
  • Animal wound treatment
  • Animal dietary recommendations
  • Planning and coordination
  • Excel software proficiency
  • Writing reports
  • Centrifuge experience
  • Research proficiency
  • Sample testing and laboratory experiments
  • Patient and friendly
Education
California State University - Los Angeles Los Angeles, CA Expected in 05/2019 Bachelor of Science : Biology - GPA :
Huntington Park Senior High School Huntington Park, CA Expected in 06/2012 High School Diploma : - GPA :
Work History
Kate Spade New York & Co. - Customer Service Associate/Cashier/Guest Greeter
City, STATE, 06/2016 - 09/2019
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Served needs of more than hundreds of customers in a busy holiday rush hour environment.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Educated customers on promotions to enhance sales.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Assisted customers by answering questions and fulfilling requests.
  • Reviewed weekly sales circulars and monitored price changes.
  • Worked closely with other associates and managers to solve problems and handle customer concerns.
  • Trained as sales/cashier/greeter/stock to provide back-up coverage and to provide customers with optimal support.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
Spay Neuter Project Of Los Angeles - Kitten Rehabilitation Nursery Clinic Volunteer
City, STATE, 05/2019 - 08/2019
  • Weighed kitten patients and vital signs to assist veterinary staff.
  • Cared for adult cats with kittens, orphaned, sick, and healthy kittens.
  • Maintained the upkeep of kennel conditions for the clinic's kitten nursery.
  • Tended to multiple sectors of the clinic's kitten nursery daily in a timely manner.
  • Provided support and companionship to the kitten patients in need of assistance during their rehabilitation before adoption.
  • Reported kitten patient health, behavior, and other observations daily on data sheets for veterinary staff.
  • Adhered to policies and procedures to promote clinic cleanliness and organization.
  • Wiped down equipment and kennels with proper cleaning products before and after each kitten transport to reduce instances of spreading infection.
  • Monitored, tracked and conveyed important kitten patient information to veterinary staff to help optimize treatment planning and care delivery.
  • Facilitated activities of daily living, including kitten hygiene management, preparation of special dietary feeding, and medication.
  • Transported kitten patients between rooms and appointments or testing locations.
  • Cared for kittens with diagnoses such as respiratory infections, parasites, viral diseases, and malnutrition.
  • Checked supply availability of kibble, canned, and powdered milk for kittens.
  • Prepared kennels for new kitten patients.
  • Reduced risks of kitten patient infection and cross-contamination by wearing appropriate medical gown coverage designated for each room in the nursery, and by cleaning and sterilizing equipment.
  • Gathered dietary information, assisted with feeding and monitored intake to help kittens achieve nutritional objectives and support wellness goals to reach adoption requirements.
  • Obtained biological specimens for testing and prepared for laboratory transport.
  • Worked and communicated well with the clinic's lead veterinarian to complete daily check ups and treatments for the kittens.
The Wood Lab - Ecology Field and Laboratory Technician
City, STATE, 09/2015 - 05/2018
  • Analyzed experiment and test results to validate adherence to standards and specifications.
  • Logged field gathered data and recorded results into a system using Excel.
  • Tracked collected wildlife specimens by initialing, dating and noting times of collection.
  • Sat in on classes of fellow teaching professionals to learn innovative methods for dispensing information about ecology to the general public.
  • Established positive and encouraging relationships with other ecologists and the general public that helped to foster appreciation for biology and science.
  • Developed team communications and information for meetings and field research trips.
  • Created plans and communicated deadlines to ensure research projects were completed on time.
  • Worked closely with lead ecologists to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Oversaw field and laboratory projects from concept through completion for a team of 9 staff members.
  • Designed laboratory experiments to test theories concerning the effects of native and non native tree species on californian wildlife biodiversity .
  • Gathered and analyzed avian migratory data to determine appropriate ways to protect wildlife ecosystems in the city of Los Angeles.
  • Investigated living and environmental conditions of varying species of birds to determine solutions to habitat issues.
  • Presented talks to public and school groups to encourage interest in STEM topics.
  • Provided recommendations on application of environmental laws to Cal State LA and the city of Los Angeles.
  • Handled specimens and conducted tests according to established protocols, keeping efficient records on all experiments.
Accomplishments
  • Received the sales/cashier 100% CRM Award for customer capture information on all sales and transactions ensuring lifelong customer relationships with the brand.
  • Collaborated with team of 9 in the development of the project: The Importance of the Los Angeles urban forest as habitat for migratory and resident birds.

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Resume Overview

School Attended

  • California State University - Los Angeles
  • Huntington Park Senior High School

Job Titles Held:

  • Customer Service Associate/Cashier/Guest Greeter
  • Kitten Rehabilitation Nursery Clinic Volunteer
  • Ecology Field and Laboratory Technician

Degrees

  • Bachelor of Science
  • High School Diploma

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