Customer Service Associate Cash Office resume example with 18+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Grasps company initiatives quickly as Job Title, achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always applies good judgment when performing duties.
Hardworking Job Title bringing Number years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.
Personable Customer Service professional offering over Number years of experience resolving account and service concerns for Industry customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Type support
Negotiation
Training development aptitude
Report preparation
Money handling abilities
Recordkeeping strengths
Medical terminology knowledge
Order fulfillment
Inbound and outbound calling
Customer service
Strategic sales knowledge
Complaint resolution
Credit card processing
Staff education and training
Stocking and replenishing
Work History
Customer Service Associate/cash Office , 05/2014 to Current Exela Technologies Inc. – Jersey City, NJ,
Managed customer relations and customer service through daily communication and interaction.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Exceeded service objectives by applying proven customer service and sales best practices.
Operated in dynamic, high-volume environments to provide skilled assistance to more than Number customers each day.
Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Developed and actualized customer service initiatives to decrease wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Educated customers on promotions to enhance sales.
Helped Number customers every Timeframe by approaching conversations with positive attitude and Action.
Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
Maintained clean sales floor and straightened and faced merchandise.
Developed customer service improvement initiatives that decreased customer wait times by Number%.
Trained in loss prevention, visual merchandising and general sales skills.
Issued receipts and processed refunds, credits, or exchanges.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Skilled using cash register including processing sales discounts and refunds.
Greeted customers entering store and promoted sales or special programs.
Demonstrated items to customers and created customer awareness, interest and sales.
Recommended items to customers based on specific needs and explained features and benefits.
Advocated for customers and reported on observed areas for product or service improvement.
Actively supported Job Titles and Job Titles by quickly responding to questions via phone and email and finding appropriate solutions to Type and Type issues.
Decreased downtime by training Number employees on company products and sales strategy.
Processed purchases and handled payment transactions using POS system.
Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
Utilized exceptional communication to connect with customers, assess needs and present solutions.
Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
Provided basic technical support for clients on wide range of Type company products.
Customer Service Associate, 02/2004 to 09/2013 Carson-Tahoe Regional Health Care – Gardnerville, NV,
Provided basic technical support for clients on wide range of Type company products.
Managed customer relations and customer service through daily communication and interaction.
Exceeded service objectives by applying proven customer service and sales best practices.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
Modified and refined offerings and operational practices to meet changing customer requirements.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Suggested new procedure to persuade cancelling customers to stay with company, resulting in Number% decrease in cancellations.
Supported senior management in executive decision-making by drafting informative reports.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Operated in dynamic, high-volume environments to provide skilled assistance to more than Number customers each day.
Greeted customers entering store and promoted sales or special programs.
Educated customers on promotions to enhance sales.
Helped Number customers every Timeframe by approaching conversations with positive attitude and Action.
Developed customer service improvement initiatives that decreased customer wait times by Number%.
Developed and actualized customer service initiatives to decrease wait times.
Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
Actively supported Job Titles and Job Titles by quickly responding to questions via phone and email and finding appropriate solutions to Type and Type issues.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Maintained clean sales floor and straightened and faced merchandise.
Issued receipts and processed refunds, credits, or exchanges.
Skilled using cash register including processing sales discounts and refunds.
Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Trained in loss prevention, visual merchandising and general sales skills.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Offered advice and assistance to customers, paying attention to special needs or wants.
Recommended items to customers based on specific needs and explained features and benefits.
Energized and motivated in performing sales floor activities including merchandising and selling.
Administrative Assistant, 06/2001 to 06/2003 Valero Refinery / Kelly Services – City, STATE,
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Coached new employees on administrative procedures, company policies and performance standards.
Executed record filing system to improve document organization and management.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Organized weekly staff meetings and logged minutes for corporate records.
Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
Managed Software databases converting complex data into easy-to-interpret data.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Generated reports and typed letters in Software and prepared presentations in Software for maximum impact and results.
Monitored Job title's work calendar and scheduled appointments, meetings and travel.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Scheduled office meetings and client appointments for team of Number professional Job titles.
Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
Education
GED: General Studies, Expected in 06/1989 Castro Valley High School - Castro Valley, GPA:
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