• Dashboard
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Customer Service
      • Education
      • Sales
      • Manager
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Microsoft Word
      • Professional
      • Modern
      • Traditional
      • Creative
      • View All
    • Resume Services
    • Resume Formats
      • Resume Formats
      • Chronological
      • Functional
      • Combination
    • Resume Review
    • How to Write a Resume
      • How to Write a Resume
      • Summary
      • Experience
      • Education
      • Skills
        • Skills
        • Hard Skills
        • Soft Skills
    • Resume Objectives
  • CV
    • CV
    • CV Examples
    • CV Formats
    • CV Templates
    • How to Write a CV
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Customer Service
      • Marketing
      • Sales
      • Education
      • Accounting
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Questions
  • Resources
  • About
    • About
    • Reviews
  • Contact
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Customer Service Associate
Please provide a type of job or location to search!
SEARCH

Customer Service Associate Resume Example

Love this resume?Build Your Own Now
CUSTOMER SERVICE ASSOCIATE
Summary

I am a hard working person. I can communicate and work around with people. I try my best to get out of my comfort zone. I have many experiences on many things and i can manage things with patience. I am great at time management. I respect others. I speak out when I have an idea to help.

Skills
  • Fast learner
  • Organized
  • Hard working
  • Making sure all tasks are completed and successful
  • A little knowledge on computer softwares
  • Can lift up to 50-100 lbs.
  • Assisting others
  • I can work individually or as a team work
  • Patient
Experience
07/2018 to 10/2019
Customer Service AssociateRaising Canes Chicken - Florence , KY
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding any needs, addressing store management with any concerns Needed help with.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Managed accurate and adequate cash stock and inventory balances.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Worked with managers to develop service improvement initiatives.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
  • Training on MONEYGRAM and MONEY ORDER system. Using the system to help people send out money within or out of the country. Assisting and making sure identities are correct.
  • Recording inventories from the start of the day to the end.
  • Trained as a a cashier
07/2018 to 10/2019
Cashier AssistantVail Resorts - Breckenridge , CO
  • Managed all product returns professionally and quickly to maintain customer satisfaction.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Helped customers find specific products, answering questions and offering advice.
  • Provided gift wrapping and boxes for customers, made special orders and prepared packages for shipments.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Answered phone calls to assist customers with questions.
  • Restocked aisles with silverware, straws, napkins and condiments.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Distributed new merchandise efficiently to different departments.
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
  • Worked closely with front-end staff to assist customers.
  • Resolved issues regarding customer complaints and escalated worsening concerns to other departments for remediation.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed customer payments quickly and returned exact change and receipts.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Monitored all product availability in store, on shelves and in orders to accurately answer customer questions.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Stayed up to date on current item discounts to support promotions.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Processed returned items in accordance with store policy.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
06/2018 to 10/2019
Stocking AssociateHarbor Freight Tools - Amherst , NH

Removed outdated and overripe items from stock to eliminate health risks.

  • Checked shelves in all departments to ascertain which merchandise required replenishment.
  • Helped customers complete purchases, including processing payments and bagging items.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
  • Prepared products for sales floor by adding tags and readying pallets or restocking.
  • Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
  • Assessed floor displays to determine which merchandise required restocking.
  • Replenished inventory with focus on addressing customer needs.
  • Assisted customers based on currently available product, promotional and policy information.
  • Assisted customers by carrying packages and bags and securing purchases in vehicles.
  • Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Communicated effectively with members of public in often crowded and noisy environments.
  • Operated office equipment and technology, including MONEYGRAM, MONEY ORDER and COMPUTERS.
  • Explained store policies to customers during checkout, which resulted in fewer complaints to customer service desk.
  • Verified invoices against delivered merchandise to check shipment accuracy.
  • Bent, lifted, opened, and moved products weighing up to 50-100 pounds.
  • Notified janitor immediately of any spills or messes, enabling quick clean-up and remediation.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Secured products when transporting to different areas of store to prevent merchandise damage.
Education and Training
05/2017
High School DiplomaDiscovery High School - City, State
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

79Average
Resume Strength
  • Word choice
  • Strong summary
  • Typos

Resume Overview

School Attended

  • Discovery High School

Job Titles Held:

  • Customer Service Associate
  • Cashier Assistant
  • Stocking Associate

Degrees

  • High School Diploma

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Special-Customer-Service-Associate/Temp-Worker-resume-sample

Special Customer Service Associate/Temp Worker

Chenega Mios

Cannon Air Force Base , NM

Medical-Customer-Service-Associate-resume-sample

Medical Customer Service Associate

Pulse Physicians Organization

City , STATE

Customer-Service-Associate-resume-sample

Customer Service Associate

Lube-Tech

Golden Valley , MN

  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
  • Work Here
  • Contact Us
  • FAQs
  • Accessibility
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2022, Bold Limited. All rights reserved.