Customer Service Associate Resume Example

• Managed all product returns professionally and quickly to maintain customer satisfaction.
• Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
• Helped customers find specific products, answering questions and offering advice.
• Provided gift wrapping and boxes for customers, made special orders and prepared packages for shipments.
• Welcomed customers, offering assistance to help find necessary store items.
• Answered phone calls to assist customers with questions.
• Restocked aisles with silverware, straws, napkins and condiments.
• Trained new team members in cash register operation, stock procedures and customer service.
• Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
• Distributed new merchandise efficiently to different departments.
• Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
• Worked closely with front-end staff to assist customers.
• Resolved issues regarding customer complaints and escalated worsening concerns to other departments for remediation.
• Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
• Learned roles of other departments to provide coverage and keep store operational.
• Processed customer payments quickly and returned exact change and receipts.
• Scanned items quickly to keep lines moving and reduce overall wait time.
• Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
• Monitored all product availability in store, on shelves and in orders to accurately answer customer questions.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Stayed up to date on current item discounts to support promotions.
• Wrapped items and bagged purchases properly to prevent merchandise breakage.
• Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
• Properly verified customer identification for alcohol or tobacco purchases.
• Processed returned items in accordance with store policy.
• Assisted customers to find appropriate products, answered product questions and provided product solutions.
• Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
• Helped customer locate and select appropriate merchandise throughout store.
• Provided assistance with purchases, locating items and signing up for rewards programs.

Removed outdated and overripe items from stock to eliminate health risks.

• Checked shelves in all departments to ascertain which merchandise required replenishment.
• Helped customers complete purchases, including processing payments and bagging items.
• Observed strict safety measures while stocking shelves to prevent falls and mishaps.
• Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
• Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
• Prepared products for sales floor by adding tags and readying pallets or restocking.
• Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
• Assessed floor displays to determine which merchandise required restocking.
• Replenished inventory with focus on addressing customer needs.
• Assisted customers based on currently available product, promotional and policy information.
• Assisted customers by carrying packages and bags and securing purchases in vehicles.
• Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
• Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
• Communicated effectively with members of public in often crowded and noisy environments.
• Operated office equipment and technology, including MONEYGRAM, MONEY ORDER and COMPUTERS.
• Explained store policies to customers during checkout, which resulted in fewer complaints to customer service desk.
• Verified invoices against delivered merchandise to check shipment accuracy.
• Bent, lifted, opened, and moved products weighing up to 50-100 pounds.
• Notified janitor immediately of any spills or messes, enabling quick clean-up and remediation.
• Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
• Secured products when transporting to different areas of store to prevent merchandise damage.