SEARCH

Customer Service Associate Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
CUSTOMER SERVICE ASSOCIATE
Summary

Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers while achieving all individual sales goals. Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Skilled in promoting sales to increase revenue while addressing diverse issues. Cheerful and upbeat Customer Service professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.

Skills
  • MS Office proficiency
  • Inbound and outbound calling
  • Effective communication
  • Employee management
  • Safety regulations
  • Customer relationship management
  • Project management
  • Quality assurance
  • Quality assurance controls
  • Call center experience
  • In-store support
  • Product organization
  • Store maintenance
  • Promotional support
  • Customer service
  • Fleet dispatching
  • Customer relations
  • Business development understanding
  • Stockroom procedures
  • Credit card payment processing
Experience
Customer Service Associate, ez mart, March 2020-June 2020Paris, TX
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Reviewed account and service histories to identify trends and issues.
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented conversations with customers to track requests, problems and solutions.
  • Excelled in exceeding daily credit card application goals.
  • Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Improved productivity by providing CSR performance feedback for corrective action.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Established membership loyalty, executing flawless customer retail account management.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Customer Service Associate, The Results Companies, January 2019-September 2019Paris, TX
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Reviewed account and service histories to identify trends and issues.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented conversations with customers to track requests, problems and solutions.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Improved productivity by providing CSR performance feedback for corrective action.
  • Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Prevented key account losses by researching discrepancies for corrective action.
Customer Service Associate, Dollar Tree, December 2017-August 2019Paris, TX
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Reviewed account and service histories to identify trends and issues.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Educated customers on special pricing opportunities and company offerings.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented conversations with customers to track requests, problems and solutions.
  • Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Established membership loyalty, executing flawless customer retail account management.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Replenished shelves to maintain adequate merchandise levels.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Mentored junior team members and managed employee relationships.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
  • Set up and activated customer accounts.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
Education and Training
High School DiplomaParis High School, , ParisTXJune 2017
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • ez mart
  • The Results Companies
  • Dollar Tree

School Attended

  • Paris High School

Job Titles Held:

  • Customer Service Associate

Degrees

  • High School Diploma

Similar Resumes

View All
Customer-Service-Associate-resume-sample

Customer Service Associate

Pink and White Spa LLC

Saint Louis, Missouri