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Customer Service Associate Resume Example

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CUSTOMER SERVICE ASSOCIATE
Summary
I am a hard-worker seeking a position as a Cashier in your reputable Company. Wherein I can assist in the development of the Company by providing excellent interpersonal communication, excellent customer service to customers, ability to take initiative to solve problems and solid team player. Using my listening skills to assess the needs of customers with positive attitude. 
Highlights
  • Service-oriented
  • Flexible schedule
  • Courteous and professional demeanor
  • Memorizing product codes
  • Excellent customer service
  • Strong work ethic and integrity
  • Organizational skills
  • Effective multi-tasker
  • Prior store management responsibilities
  • Verbal communication
  • Cash register operation
  • Maintaining floor displays
  • Ability to follow instructions
Accomplishments
Reorganized grocery store merchandise and displays, increasing output.
Helped store maintain a customer satisfaction rate on secret shopper surveys.
Named Employee of the Month.
Registered customers for the store's loyalty program.

Experience
Customer Service AssociateFeb 2014 to Jul 2016
H-E-B － Austin, TX
  • Greeted all customers who walked in and out of the store.
  • Delegated tasks to team members to optimize productivity.
  • Handled products and equipment in accordance with safety and sanitation guidelines.
  • Conducted price checks for cashiers and service clerks.
  • Assisted with inventory control, merchandising products, answering customer questions Provided excellent customer care.
  • Evaluated department conditions and operations to determine strengths and areas for improvement.
  • Developed positive vendor relationships.
  • Stocked displays with new and transferred merchandise.
Cashier/ Sales AssociateNov 2010 to Feb 2014
Designer Store Loehmann's － Houston, TX
  • Persuaded customers to buy a product.
  • Dealt with any enquiries and complaints and monitor customer service.
  • Received payment by cash, check, credit cards, vouchers, coupons, and automatic debits.
  • Provided great shopping experience that encouraged customers to return.
  • Provided excellent customer service.
Sales AssociateJul 2008 to Jun 2010
Lane Bryant － Houston, TX
  • Worked as a team member performing daily transactions, product assistance and cleaning.
  • Provided great shopping experience that encouraged customers to return.
  • Identified customer needs and directing them to an appropriate product Used selling skills.
  • Demonstrated selling, incentive and product knowledge strategies.
  • Responsible for contributing to the efforts to prevent shrink and safety awareness.
  • Executed store maintenance checklists (neat, clean and tidy) including service desk.
  • Replenish sales floor as needed.
  • Met all monthly and quarterly sales goals.
  • Maintained awareness of all sales promotions.
  • Accurately logged all daily shipping and receiving orders.
Education
Bachelor of Arts, Marketing & Communication Current Business and MarketingUniversity of Houston － Houston, TX
Interests
 Swimming Cooking Reading Child Care Playing Sports
Languages
Bilingual FrenchFluent reading/writing Korean.
Fluent reading/writing English/French.
Skills
  • Sales Software: Salesforce.com, TapScan
  • Public Relations Software: Bacon's Mediasource, Factiva
  • Desktop Publishing Software: Photoshop, Illustrator, HTML
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Resume Overview

Companies Worked For:

  • H-E-B
  • Designer Store Loehmann's
  • Lane Bryant

School Attended

  • University of Houston

Job Titles Held:

  • Customer Service Associate
  • Cashier/ Sales Associate
  • Sales Associate

Degrees

  • Bachelor of Arts , Marketing & Communication Current Business and Marketing

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