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Customer Service Associate Resume Example

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CUSTOMER SERVICE ASSOCIATE
Summary

Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers. Able to adapt to any work environment with persistence. Hardworking and reliable with a strong background in operating cash registers, stocking merchandise, and keeping areas clean and neat. Highly organized, proactive and punctual with team-oriented mentality. Also, a Customer Service Associate adept at maintaining a high level of hospitality, professionalism and business etiquette.

Skills
  • Inbound and outbound calling
  • Effective communication
  • Software troubleshooting
  • Technologically savvy
  • Shipping and receiving understanding
  • Project management abilities
  • Conflict resolution
  • Detail-oriented
  • Cash Handling
  • Housekeeping
  • Sales
  • MS Office proficiency
  • Employee management
  • Office equipment proficiency
  • Credit card payment processing
  • Customer service
  • Stockroom procedures
  • Organizational strengths
  • Flexible and adaptable
  • Cleaning
  • Product Knowledge
  • customer service
    • Experience
    Customer Service Associate | 06/2018 to Current
    Handpiece Solutions, Inc. - Las Vegas, NV
    • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
    • Updated Quickbooks system with order specifics and customer details, preferences and billing information.
    • Shared detailed information regarding repairs and new purchase options to help customers make decisions.
    • Educated customers on special pricing opportunities and company offerings.
    • Manage customer complaints and rectified issues to complete satisfaction.
    • Respond to inquires made by phone or email.
    • Answered phones, responded to customer inquires and transferred calls to appropriate staff members.
    • Contacted customers if needed to help answer their questions or updating account information.
    • Handled payment processing duties and provided customers with receipts and proper bills and change.
    • Delivered friendly and knowledgeable support to current and prospective customers.
    • Helped keep office clean through scheduled chore days through out the weeks.
    Assistant Store Manager | 01/2018 to 04/2018
    Family Dollar Stores Inc. - Las Vegas, NV
    • Trained new employees in inventory practices, POS systems and product knowledge.
    • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
    • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
    • Established, enforced and update polices keeping business agile and responsive to changing market conditions.
    • Encouraged professional growth and talent development in associates to increase performance in all areas.
    • Assisted in overall day-to-day operations of store including continuous development of effective store.
    • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
    • Processed credit and debit card payments and returned proper change for cash purchases.
    • Coached and developed store associates through formal and informal interactions.
    Cashier | 08/2016 to 10/2017
    Family Dollar Stores Inc. - Las Vegas, NV
    • Welcomed customers, offering assistance to help find necessary store items.
    • Read weekly sales inserts and monitored price changes.
    • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
    • Trained new employees in cashiering procedures, offering assistance in resolving POS/register issues.
    • Trained new team members in cash register operation, stock procedures and customer service.
    • Helped customers find specific products, answered questions and offered advice.
    • Inspected items for damage and obtained replacements for customers.
    • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
    • Properly verified customer identification for alcohol or tobacco purchases.
    • Processed returned items in accordance with store policy.
    • Learned roles of other departments to provide coverage and keep store operational.
    • Processed all sales transactions accurately and promptly to prevent long customer wait times.
    • Assisted store managers with completing end-of-day counts and securing funds to prevent loss or theft.
    • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
    • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
    Customer Service Associate | 07/2015 to 07/2016
    Handpiece Solutions Inc. - Las Vegas, NV
    • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
    • Prepared invoices and shipping labels according to company specifications.
    • Read orders to obtain item numbers and located merchandise in bins or on shelves.
    • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
    • Answered phone calls that were not picked up by front desk.
    • Coordinated with other associates to estimate, invoice, and ship repairs and orders to customers in organized and timely manner.
    • Used Quickbooks to input customer information and process any exchanges between the company and our customers.
    • Helped keep office clean through scheduled chore days through out the weeks.
    Education and Training
    Chaparral High School - Las Vegas, NV
    High School Diploma
    06/2008
    College of Southern Nevada - Las Vegas, NV
    Some College (No Degree)
    Associate of Arts
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    Resume Overview

    Companies Worked For:

    • Handpiece Solutions, Inc.
    • Family Dollar Stores Inc.
    • Handpiece Solutions Inc.

    School Attended

    • Chaparral High School
    • College of Southern Nevada

    Job Titles Held:

    • Customer Service Associate
    • Assistant Store Manager
    • Cashier

    Degrees

    • High School Diploma
      Some College (No Degree)

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