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Customer Service Associate Resume Example

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CUSTOMER SERVICE ASSOCIATE
Summary

Diligent [Job Title] offering [Number]-year record in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player.

Cheerful and upbeat [Job Title] with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.

Energetic and reliable [Job Title] well-trained in overseeing CRM for high-end merchandise environments. Proven performer leverages superior communication and relationship-building strengths. Detailed focus to increase and retain long-term customers.

Skills
  • [Type] support
  • MS Office proficiency
  • Inbound and outbound calling
  • Troubleshooting
  • Effective communication
  • Quality assurance
  • Customer Service
  • Problem Resolution
  • Customer relationship management
  • Cross-functional collaboration
  • Customer relations
  • High-energy attitude
  • Data evaluation
  • Office equipment proficiency
  • Clerical support
  • Project management abilities
  • Call center experience
Experience
Customer Service Associate08/2018 to 02/2020Community Health SystemsAustin, TX
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
  • Educated customers on special pricing opportunities and company offerings.
  • Processed customer account changes, using [Software].
Customer Service Cashier01/2016 to 09/2018Circle kAustin , TX
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Greeted customers and responded to informational requests.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Helped customers find specific products, answered questions and offered advice.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Restocked [Location] with silverware, straws, napkins and condiments.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Home Health Aide12/2015 to 09/2017Girling healthcareAustin, TX
  • Monitored client's well-being, safety and comfort under direction of physician.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
  • Improved patient outlook and daily living through compassionate care.
  • Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
  • Administered necessary medications as directed by care plan.
  • Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
  • Documented client progress in charts and logbooks.
  • Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
  • Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
  • Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
  • Monitored and reported clients' progress.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Planned optimal meals based on established nutritional plans.
  • Maintained clean and well-organized environment to promote client happiness and safety.
Front Desk Receptionist09/2012 to 05/2015Motel 6 HotelAustin, TX
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.
  • Tracked office expenditures and managed office contracts, keeping meticulous records on all transactions.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Computed guest billings and posted charges to room accounts.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Signed for packages, recorded all deliveries and distributed to inter-company personnel.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Processed and prepared memos, correspondence, travel vouchers and other documents, routing them to appropriate personnel.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Responded to inquiries and room requests made online, by phone or email.
Education and Training
High School Diploma05/1998Lydon Baines JohnsonAustin, TX
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Resume Overview

Companies Worked For:

  • Community Health Systems
  • Circle k
  • Girling healthcare
  • Motel 6 Hotel

School Attended

  • Lydon Baines Johnson

Job Titles Held:

  • Customer Service Associate
  • Customer Service Cashier
  • Home Health Aide
  • Front Desk Receptionist

Degrees

  • High School Diploma 05/1998

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